Clinical Assistant - Ambulatory Float Pool

Mayo Clinic • Jacksonville, FL

1d

About The Position

The Clinical Assistant supports healthcare providers and facilitates patient visits in a multispecialty medical practice. The role coordinates visit details and daily provider activities, prepares patients, completes pre-examination record information, and manages the flow of patient materials. It also involves obtaining or verifying patient demographics, advising patients and appropriate staff about scheduling delays or changes, and serving as a direct patient contact and resource. Related clerical work includes processing prior authorizations, which may involve fax and online requests, and handling appointment communications and related materials.

Requirements

• High school diploma or GED.
• Two years of customer service experience, such as administrative, physician's office, appointment scheduler, clinical assistant, patient service representative, or imaging assistant experience.
• Individuals without relevant medical education or medical experience must successfully complete a Medical Terminology course within six months of employment.
• Computer skills, including Windows-based applications and intranet/internet use, and ability to keyboard.
• Ability to work independently, be goal directed, and demonstrate strong organizational skills.
• Ability to multitask effectively without compromising quality.
• Strong verbal and written communication skills, including telephone etiquette, face-to-face interactions, and electronic communications.
• Ability to communicate credibly and confidently with individuals and small groups.
• Ability to handle difficult and emotional situations, remain calm under stress, show empathy, and maintain positive communication.
• Ability to develop innovative and creative solutions to problems.
• Friendly, positive attitude, energy, and drive in performing daily responsibilities.
• Flexibility and ability to adapt to a changing work environment and maintain job-related skills and activities.
• Basic Life Support (BLS) certification.

Nice To Haves

• Associate's degree and coursework in a healthcare-related field, such as Administrative Clinic Assistant, Medical Office, Medical Assistant, Health Care/Medical Receptionist, or comparable.

Responsibilities

• Facilitate patient visits and support healthcare providers by anticipating and responding to patient needs and care-team requests.
• Coordinate details of patient visits and daily activities of care providers in a multispecialty medical practice.
• Prepare patients and complete pre-examination record information.
• Manage the flow of patient materials.
• Obtain or verify patient demographics.
• Advise patients and appropriate individuals about scheduling delays or changes.
• Serve as a direct contact and resource for patients.
• Process prior authorizations, including fax and online requests.
• Process patient appointment communications and related materials.

Benefits

• Multiple medical plan options.
• Dental coverage through Delta Dental or a reimbursement account for flexible coverage.
• Affordable vision plan with a national network.
• Health Savings Account (HSA) and Flexible Spending Accounts (FSAs) for eligible expenses.
• Competitive retirement package.
• Continuing education and advancement opportunities.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED