Medical Assistant - Ambulatory Float Pool - Boston

Tufts Medicine

7d•$22 - $25

About The Position

This Medical Assistant position supports patient care and clinical operations in an outpatient/ambulatory setting. Under general supervision of licensed personnel, the role helps maintain continuous, efficient patient flow and serves as a liaison between patients and the clinic through clinical and administrative responsibilities. The position responds to changes in patient volume, clinician availability, and room availability, and prepares patients, rooms, records, and supplies according to protocols. It also supports the revenue cycle, clinic operations, and patient experience, and may cover satellite locations. The role involves preparing and escorting patients, recording vital signs and other visit information, assisting providers with examinations and procedures, collecting specimens, performing ordered point-of-care tests, and supporting referrals, authorizations, billing documentation, and clinic supply management. It provides care and communication appropriate to pediatric, adult, and geriatric patients while maintaining safety, privacy, cleanliness, and confidentiality. The position requires a high school diploma or equivalent, completion of a clinical program or six months of clinical experience in a healthcare setting, and Basic Life Support certification or the ability to obtain it within three months. The stated pay range is $22.00–$25.15, based on full-time equivalent.

Requirements

High school diploma or equivalent.
Completion of a clinical program or six months of clinical experience in a healthcare setting.
Basic Life Support certification, or ability to obtain it within three months.
Organizational skills and attention to detail, with the ability to prioritize and complete tasks promptly.
Ability to work independently and accurately with excellent follow-through.
Basic to moderate computer skills, including documents, spreadsheets, email, automated scheduling software, and navigating electronic medical record systems.
Ability to read, write, and spell in English for accurate message taking and documentation.
Good interpersonal skills.
Knowledge of universal precautions and patient handling.
Knowledge of Epic.
Skills and knowledge to care for patients throughout the lifespan, including growth and development, age-specific interpretation of data and responses to care, and age-appropriate communication.
Ability to maintain sensitive and confidential patient information according to HIPAA.

Nice To Haves

Two years of medical office experience.
Bilingual ability.
Experience with electronic medical record systems.

Responsibilities

Control and monitor patient flow to use providers and exam rooms efficiently; communicate delays and adjust room utilization and assignments as conditions change.
Prepare patient records for visits, verify patient identifiers, and enter chief complaints and social history, interviewing patients when needed.
Provide customer service in interactions with patients and internal and external customers.
Maintain a safe, comfortable, and clean environment for patients and families.
Escort patients to exam rooms and prepare them for provider visits while attending to comfort, privacy, and safety.
Ensure patient and personal safety, complete fall-risk assessments, and monitor patients when needed.
Prepare exam rooms for each patient according to visit needs.
Assist or chaperone providers and nursing staff during physical exams, treatments, and procedures.
Measure and record vital signs, document reported pain levels, and review medication lists with patients.
Collect specimens or prepare necessary supplies and equipment for provider visits.
Perform ordered point-of-care testing, including urine dips, HCG, Strep A, HGB A1C, and glucose testing.
Perform quality-control checks on equipment.
Help arrange diagnostic testing and surgical procedures under direction of a nurse or physician.
Support patient billing by ensuring CPT codes, diagnosis codes, supplies, and procedures are included in charting.
Scan outside paperwork into patients’ electronic medical records.
Process and track referrals and prior authorizations; notify providers of patient requests for referrals and prescription renewals.
Stock, maintain, and rotate medical supplies; monitor expiration dates and inventory, and order supplies as needed.
Participate in unit quality-improvement activities, such as hand-washing audits, time-outs, refrigerator or medication logs, and code-cart checks.
Provide administrative support, including coordinating interpreter services, answering phones, taking and forwarding messages, and faxing.
Cover satellite locations when requested.