Manager of Practice Operations, Ambulatory Float Pool

Beth Israel Lahey Health•Boston, MA

2d•$95,000 - $140,000

About The Position

Beth Israel Lahey Health is seeking an experienced, adaptable healthcare leader to manage ambulatory clinic operations across multiple sites. Assignments typically last 3–6 months and provide leadership coverage during planned or unplanned leaves, vacancies, or transitional periods. The role is suited to a leader who enjoys variety and fast-paced environments, can quickly assess operations and build trust with new teams, and ensures continuity of high-quality patient care. The manager works across diverse clinic cultures in partnership with providers, staff, and senior leaders to maintain strong operations, staff engagement, and organizational standards. The position serves as the primary operational resource for assigned clinics and supports other Practice Managers and Administrators. It oversees clinic operations, patient experience, systems, staff performance and development, revenue cycle activities, equipment, and budgets across multiple departments. The manager directly supports managers and functional leaders and makes employment decisions.

Requirements

Bachelor’s degree required; Healthcare or Business Administration preferred.
8–10 years of related healthcare operations experience.
1–3 years of supervisory or management experience.
Experience in hospital or health center operations and ambulatory management.
Advanced proficiency with Microsoft Outlook, Word, Excel, PowerPoint, Access, and other web-based applications.
Demonstrated decision-making ability for high-impact decisions affecting multiple departments and organizational strategy.
Ability to address complex, broad challenges using creativity, collaboration, Lean techniques, negotiation, and diplomacy.
Ability to set direction and priorities and allocate resources across departments.
Ability to communicate complex information clearly at all organizational levels, both in writing and orally.
Ability to navigate sensitive conversations, resolve conflict, and motivate teams.
Broad operational and policy knowledge applicable to complex or unprecedented situations.
Ability to lead collaborative, cross-functional teams with system-wide impact and drive initiatives that meet or exceed service standards across multiple areas.
Must be vaccinated against influenza (flu) as a condition of employment.

Nice To Haves

Healthcare or Business Administration degree preferred.

Responsibilities

Serve as the primary operational resource for assigned clinics and advise other Practice Managers and Administrators on operational matters.
Partner with the Administrative Director, CAO, and Medical Director to oversee clinic space utilization, provider schedules, staffing levels, and patient volume.
Ensure timely patient flow and continuity of care.
Lead patient satisfaction improvement initiatives and use data to measure their effectiveness.
Implement and oversee information systems, including managed care systems, and ensure accurate scheduling and data entry.
Identify staff training needs and ensure systems are used effectively.
Oversee practice support staff and ensure service standards and customer service expectations are met.
Assign and structure work to meet operational demands.
Participate in confidential salary planning.
Develop and monitor productivity, volume, and satisfaction metrics.
Support Practice Managers and collaborate across departments to define best practices.
Identify training needs for support and management staff.
Coordinate ongoing skills development, meetings, conferences, and programs.
Lead regular team meetings, keep Directors informed, and represent assigned service areas at key meetings.
Partner with Managed Care leadership to oversee referral management staff.
Implement Revenue Cycle policies, including referrals, co-pay collection, and visit ticket processes.
Coordinate equipment purchases, maintenance, and repairs.
Directly support managers and functional leaders.
Make employment decisions, including hiring, corrective action, performance reviews, and terminations.
Manage budgets for multiple departments.