Clinical Assistant - Ambulatory Float Pool

Mayo Clinic•Jacksonville, FL

About The Position

The Clinical Assistant facilitates patient visits and supports health care providers by anticipating and responding to patient needs and requests from the health care team. The role helps providers focus on patient care by coordinating visit details, including daily activities in a multispecialty medical practice, preparing patients, completing pre-examination record information, and managing the flow of patient materials. The Clinical Assistant obtains or verifies patient demographics, advises patients and appropriate staff about scheduling delays or changes, and serves as a direct contact and resource for patients. The position also performs clerical duties, including processing prior authorizations through fax or online requests and handling patient appointment communications and related materials.

Requirements

High school diploma or GED.
Two years of customer service experience, such as administrative, physician’s office, appointment scheduler, clinical assistant, patient service representative, or imaging assistant.
Individuals without relevant medical education or medical experience must successfully complete a Medical Terminology course within six months of employment.
Computer skills, including Windows-based applications and intranet/internet use, and ability to keyboard.
Ability to work independently, be goal-directed, and demonstrate strong organizational skills.
Ability to multitask effectively without compromising quality.
Strong verbal and written communication skills, including telephone etiquette, face-to-face interactions, and electronic communications.
Ability to communicate credibly and confidently with individuals and small groups.
Ability to handle difficult situations, remain calm under stress, manage emotional situations, display empathy, and maintain positive communication.
Ability to develop innovative and creative solutions to problems.
Friendly, positive attitude, energy, and drive in performing daily responsibilities.
Flexibility and ability to adapt to a changing work environment and maintain job-related skills and activities.
Basic Life Support (BLS) certification.

Nice To Haves

Associate’s degree and coursework in a healthcare-related field, such as Administrative Clinic Assistant, Medical Office, Medical Assistant, Health Care/Medical Receptionist, or comparable.

Responsibilities

Facilitate patient visits and support health care providers by anticipating and responding to patient and health care team needs.
Coordinate details of patient visits and providers’ daily activities in a multispecialty medical practice.
Prepare patients and complete pre-examination record information.
Manage the flow of patient materials.
Obtain or verify patient demographic information.
Advise patients and appropriate individuals of scheduling delays or changes.
Serve as a direct contact and resource for patients.
Process prior authorizations, including fax and online requests.
Process patient appointment communications and related materials.
Perform related clerical duties.