Manager Ambulatory Operations

Cooper Norcross University Hospital•Camden, NJ

1d•$34 - $56

About The Position

The Manager Ambulatory Operations is responsible for managing the clinical and business operations of assigned sites. This includes the delivery of quality clinical services, improving patient experience, materials management, software implementations, regulatory compliance, equipment maintenance, environment of care, and facility management. The manager or a designee must be available after hours for emergent facility or operational issues, including weather events, call outs, or other unforeseen circumstances. The role supports the strategic direction of Ambulatory Operations and the Institute’s growth playbook by operationalizing new programs and growth initiatives. It partners with physicians, clinical personnel, and administrative leadership to remove barriers and achieve organizational goals, while supporting standardized procedures and policies across operational areas. The manager provides goal-oriented leadership to direct and indirect reports, coaches and develops staff, promotes accountability and trust, and uses leadership tools such as rounding and recognition. The position also involves quarterly goal action plans, data reporting and analysis, professional development, special projects, and travel between offices.

Requirements

At least 3 years of experience in healthcare leadership at manager level or above; a combination of education, experience, and background may also be considered.
Skill in exercising leadership, initiative, judgment, discretion, and decision-making to achieve local and organizational objectives.
Demonstrated experience improving outcomes in assigned areas through creative and sustainable tactics.
Knowledge of and ability to use an electronic health record to monitor practice statistics, patient access metrics, and clinic operations.
Excellent organizational, written, and verbal communication skills, with comfort communicating with personnel at all levels.
Demonstrated excellence in customer service, patient experience, and operational improvement within an ambulatory setting.
Strong knowledge of business and medical administration, management, and relationship management principles and practices.
Working knowledge of ambulatory regulatory requirements related to HIPAA, scheduling, and billing.

Nice To Haves

Associate's degree or bachelor's degree preferred.

Responsibilities

Manage the clinical and business operations of assigned sites, including quality clinical services, patient experience, materials management, software implementations, regulatory compliance, equipment maintenance, environment of care, and facility management.
Make themselves or a designee available after hours for emergent facility or operational issues, including weather events, call outs, and other unforeseen circumstances.
Support Ambulatory Operations’ strategic direction and the Institute’s growth playbook by operationalizing new programs and growth initiatives.
Exemplify Cooper University Health Care’s core values of inclusion, compassion, and excellence.
Partner with physicians, clinical personnel, and administrative leadership to remove barriers to success and achieve organizational goals.
Provide strong, effective, goal-oriented leadership to direct and indirect reports.
Support, cascade, and meet goals, objectives, policies, procedures, and systems for operational areas within the manager’s span of control.
Support, coordinate, and maintain standardized work procedures and policies to improve efficiency and effectiveness across Ambulatory Operations.
Coach, develop, educate, mentor, and hold direct reports accountable while fostering trust.
Implement and validate leadership tools, including rounding on patients, employees, and providers, and recognize key behaviors.
Create quarterly goal action plans focused on annual role-specific and organizational goals.
Perform data reporting and analysis to drive decision-making and meet organizational goals.
Participate in professional development activities and maintain professional affiliations.
Perform related duties and special projects as assigned or required.
Travel between offices.