Supervisor, Clinical Operations
About The Position
The Supervisor, Clinical Operations supervises and coordinates Clinical Operations team members and clinical activities during clinical trial execution. The role ensures that assigned tasks and clinical activities are completed in compliance with study protocols, Good Clinical Practices (GCP), and Standard Operating Procedures (SOPs). The supervisor manages team operations and training, provides direction during trial activities, maintains participant and sponsor confidentiality, and supports quality and customer service. The position also performs clinical trial activities such as data collection, safety measurements, sample handling, and in-house testing, while communicating trial progress and issues to management.
Requirements
- High school diploma or GED.
- 3 years of related experience.
- 1 to 3 years of related management experience.
- Current Certified Phlebotomy Technician (CPT-1) license or Medical Assistant (MA or CMA) diploma.
- Current Basic Life Support (BLS, CPR/AED) certification.
- Excellent verbal and written communication skills.
- Well-developed interpersonal skills and a customer-service focus.
- Personal and professional integrity, with proven discretion in handling confidential information.
- Ability to develop strong, trusting relationships to gain support and achieve results.
- Ability to manage multiple conflicting priorities in a fast-paced environment.
- Leadership, interpersonal, and organizational skills.
Responsibilities
- Manage the Clinical Operations team, including leave management, scheduling optimization, timesheet approval, ongoing and yearly performance reviews, employee disciplinary actions, and termination.
- Oversee training and training records for the Clinical Operations team.
- Proactively assess learning opportunities for the Clinical Operations team.
- Provide direction to team members during clinical trial activities.
- Ensure confidentiality of clinical trial participants and sponsors.
- Maintain and advocate a high level of customer service and quality within the department.
- Perform clinical trial activities, including data collection, safety measurements, sample handling, and in-house testing.
- Maintain communication with management teams regarding clinical trial progress.
- Ensure timely resolution of related findings, as needed.
- Assist in resolving data queries, as needed.
- Participate in SOP and protocol reviews, as needed.
- Proactively communicate issues and/or problem resolutions to departmental supervisors and managers.
Benefits
- Health, dental, and vision insurance plans.
- 401(k)/RRSP with employer match.
- Paid vacation and holidays.
- Paid sick and bereavement leave.
- Employee assistance and telehealth programs.
- Training and development programs.
- Employee referral bonus program.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
