Clinical Operations Supervisor

Covenant Health•Lewiston, ME

9d•Onsite

About The Position

The Clinical Operations Supervisor leads clinical pharmacy practice, medication-use systems, and quality initiatives at St. Mary’s Regional Medical Center in Lewiston, Maine. The position combines clinical pharmacy expertise with day-to-day operational leadership, supporting pharmacy staff, overseeing specialty pharmacy services and clinical operations, and leading the department when the Pharmacy Director is unavailable. The supervisor provides clinical pharmacy services, promotes evidence-based medication therapy, helps prevent medication-related harm, and integrates pharmacy services into patient care. The role also supports operational workflows, staff education, quality improvement, compliance, and the pharmacy department’s mission and values.

Requirements

Bachelor of Science in Pharmacy or Doctor of Pharmacy (PharmD).
At least three years of pharmacist experience.
Active Maine pharmacist license or eligibility for Maine licensure.
Strong knowledge of medications and drug therapy.
Sound judgment and ability to make decisions independently.
Ability to manage multiple priorities and work effectively under pressure.
Strong communication, interpersonal, and patient-service skills.
Ability to read, write, speak, and understand English.
Computer and telephone skills.
Ability to work independently or as part of a team, including in busy or confined settings.
Ability to respond calmly and professionally to patients and others experiencing fear, anger, or distress.

Nice To Haves

Pharmacy board certification.
An equivalent combination of education and experience may be considered if it provides proficiency in the responsibilities of the role.

Responsibilities

Review medication orders and patient records for accuracy, safety, interactions, allergies, appropriate dosing, and therapeutic duplication.
Prepare and dispense medications according to established policies and procedures, including sterile, chemotherapy, and parenteral nutrition preparations.
Assess medication therapy and recommend evidence-based treatment, monitoring plans, and cost-effective alternatives to providers.
Support pharmacokinetic consultations, drug dosing, and antibiotic stewardship by reviewing culture and susceptibility results.
Provide timely drug information to healthcare professionals, patients, and families.
Identify and promptly report suspected adverse drug reactions and medication errors.
Support the formulary through therapeutic substitution protocols and appropriate medication selection.
Document clinical activities and interventions accurately.
Oversee specialty pharmacy services and clinical operations.
Supervise and direct pharmacy support personnel, including verifying pharmacy technicians’ daily work.
Participate in medication-use reviews, quality improvement activities, audits, inspections, and related data collection and recordkeeping.
Attend and contribute to pharmacy, Infection Control, Antimicrobial Stewardship, and other relevant meetings or councils.
Help implement new workflows and department processes, and support staff education and new-hire orientation.
Organize and prioritize work to ensure timely pharmacy services, working independently with minimal supervision.
Assume pharmacist-lead responsibilities when the Pharmacy Director is unavailable, including managing pharmacy operations and responding to overnight or after-hours calls.
Perform the essential duties of the Pharmacy Director in their absence.
Participate in staff meetings, orientation, education, and training.
Review professional literature and materials relevant to pharmacy practice.
Maintain required competencies and complete annual compliance training on time.
Keep pharmacy work areas and equipment clean, organized, and ready for use.
Support the mission and values of Covenant Health.
Perform other duties consistent with the role.