Operations Supervisor
About The Position
The Operations Supervisor is a member of the store management team who supports store success by helping build and retain a high-performing team, delivering world-class customer service, and exceeding sales plans. The role provides hands-on leadership by mentoring, leading, and coaching Dream Makers, managing floor activity, and encouraging strong performance and productivity. The Operations Supervisor helps maintain a customer-first culture and five-star guest experience, supports sales and income goals, monitors payroll and inventory processes, and contributes to staffing and talent development. The role also includes physical activity such as standing, walking, sitting, reaching, climbing stairs, and occasionally lifting up to 25 pounds. The position is described as part-time and offers a flexible schedule.
Requirements
- High school diploma or degree.
- Two to four years of prior retail management experience in an apparel or specialty store environment.
- Prior experience with a computerized POS system.
Responsibilities
- Lead and model a customer-first culture across all roles.
- Manage floor activity by assigning shifts, reviewing results, and providing feedback to maintain a five-star guest experience.
- Coach and train team members to improve selling skills, behaviors, and processes.
- Monitor store payroll and timesheets to help ensure hours remain within the monthly budget and scheduled shifts, breaks, and meals are recorded accurately.
- Help lead the store in consistently achieving Total Monthly Income (TMI) goals through foundational excellence and performance-based leadership for front of house and alterations.
- Monitor inventory management, special orders, receiving, layaway, out-of-stock marking, repairs, and merchandise first-quality standards.
- Communicate daily sales goals and drive action through Chat Ins and Chat Outs.
- Observe individual performance and enforce improvement action plans through weekly performance discussions using customer reviews and mystery shops.
- Help build a strong bench and talent pipeline, maintain staffing, achieve staffing goals, and fill open positions within 30 days.
- Perform other duties as assigned.
Benefits
- Competitive pay
- Team bonus
- Dayforce Wallet early pay access
- Referral incentive program
- Employee discount after the first pay period
- Vision care
- Supplemental insurance for critical illness, hospital indemnity, and accidental injury
- 401(k) program
- Discount for identity theft protection
- Home and auto insurance discounts
- Mobile discounts
- Legal benefits through MetLife Hyatt Legal Plans
- Pet insurance
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What This Job Offers
Job Type
Part-time
Career Level
Manager
Education Level
High school or GED
