Operations Manager Jobs

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Operations - Manager in Training

Lido Beach ResortSarasota, FL
Onsite

About The Position

We are looking for an Operations Manager in Training to join our team at Lido Beach Resort. This is a great opportunity to be part of an organization that believes our team members are our most important resource and therefore takes great pride in individuals that help us achieve our resorts mission.

Requirements

  • 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years’ experience in the guest services, front desk, housekeeping, or related professional area.
  • Intermediate knowledge of overall hotel operations.

Responsibilities

  • Assisting the Operational Management of the Property
  • Interview, select, train, schedule, coach and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with our core values.
  • Ability to create new SOP's and checklists to ensure operations are running as a whole
  • Oversee front desk, concierge, beach services and bell staff to ensure an optimal level of service and hospitality are provided to hotel guests.
  • Work closely with all department head to ensure operations and the guest experience is smooth and efficient
  • Be aware of guest satisfaction scores and brand standards and work toward increasing departmental and overall guest satisfaction.
  • Monitor and maintain the front office systems and equipment to ensure optimum performance.
  • Create specific, measurable, achievable, realistic, and timely action plans to remedy guest service deficiencies.
  • Handle guest complaints and resolve issues in a timely manner
  • Perform other duties as requested by management, and needed for the department
  • Managing the Guest Experience
  • Extends professionalism and courtesy to guests at all times.
  • Motivates and encourages staff to solve guest related concerns.
  • Provides excellent customer service by being readily available/approachable for all guests.
  • Takes proactive approaches when dealing with guest concerns.
  • Assists employees in understanding guests ever-changing needs and expectations, and how to exceed them.

Benefits

  • Health Insurance
  • Dental Insurance
  • Vision Insurance
  • Life Insurance
  • 401(k)
  • Short Term Disability
  • Free Associate Parking
  • Free Meal for every shift worked
  • 25% Discount on Resort Outlets
  • Hotel Discounts with OPL
  • Friends and Family Discount

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