Field Service Operations Manager

John W. Danforth Company • Syracuse, NY

1d

About The Position

John W. Danforth Company is hiring a Field Service Operations Manager to lead and optimize field service operations across the Central New York region, focusing on Syracuse and Binghamton. The role is responsible for ensuring high-quality, efficient HVAC-R, plumbing, and environmental services. The manager will guide and develop field supervisors and service coordinators, improve operational performance and revenue growth, and hold full P&L accountability for the region.

The position leads a multidisciplinary team across Plumbing, HVAC, and Environmental Service operations; oversees contract execution, scheduling, and service delivery; manages budgets, forecasts, and financial performance; and builds customer relationships while resolving escalations. It also emphasizes team development, a safety-first culture, process improvement, resource management, industry standards, and data-driven continuous improvement.

Requirements

• Bachelor’s degree, or a minimum of 10 years of relevant industry experience.
• Proven leadership experience in the mechanical service industry, with full P&L responsibility for operations exceeding $5 million in annual revenue.
• Proficiency in Microsoft Office applications, including Word, Excel, and Outlook, and general business systems.
• Ability to develop and deliver accurate quotes for HVAC repairs and replacements.
• Excellent customer service and leadership skills, with strong verbal and written communication abilities.
• Strong collaboration and conflict-resolution skills, fostering a results-driven, team-oriented environment.
• Highly organized and detail-oriented, with the ability to manage multiple priorities in a fast-paced setting.

Nice To Haves

• Demonstrated experience managing HVAC, plumbing, or facilities service teams.

Responsibilities

• Lead a multidisciplinary team across Plumbing, HVAC, and Environmental Service operations, ensuring alignment and accountability.
• Oversee contract execution, scheduling, and service delivery to meet client commitments and quality standards.
• Own regional P&L, managing budgets, forecasts, and financial performance while driving revenue growth.
• Build strong customer relationships and resolve escalations to ensure satisfaction and retention.
• Coach and develop team members while fostering a high-performing, safety-first culture.
• Optimize operations through process improvements, resource management, and adherence to industry standards.
• Track performance metrics and implement data-driven strategies to improve service delivery.

Benefits

• Competitive salary and benefits package.
• Medical, dental, and vision coverage.
• Health savings and flexible spending accounts.
• Life insurance and disability coverage.
• 401(k) Savings Plan.
• Employee assistance program.
• Bonus eligible.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager