Field Service Operations Manager

John W. Danforth Company • Town of Salina, NY

3d • $90,000 - $110,000

About The Position

As a Field Service Operations Manager at John W. Danforth Company, you will lead and optimize field service operations across the Central New York region, focusing on Syracuse and Binghamton. You will ensure the delivery of high-quality, efficient HVAC-R, plumbing, and environmental services. You will guide and develop field supervisors and service coordinators, drive operational performance and revenue growth, and maintain full P&L accountability for the region.

Requirements

• Bachelor’s degree, or a minimum of 10 years of relevant industry experience.
• Proven leadership experience in the mechanical service industry, with full P&L responsibility for operations exceeding $5M in annual revenue.
• Proficiency in Microsoft Office applications (Word, Excel, Outlook) and general business systems.
• Ability to develop and deliver accurate quotes for HVAC repairs and replacements.
• Strong customer service and leadership skills, with strong verbal and written communication abilities.
• Strong collaboration and conflict resolution skills, fostering a results-driven, team-oriented environment.
• Highly organized and detail-oriented, with the ability to manage multiple priorities in a fast-paced setting.

Nice To Haves

• Experience managing HVAC, plumbing, or facilities service teams.

Responsibilities

• Lead a multidisciplinary team across Plumbing, HVAC, and Environmental Service operations, ensuring alignment and accountability.
• Oversee contract execution, scheduling, and service delivery to meet client commitments and quality standards.
• Own regional P&L, managing budgets, forecasts, and financial performance while driving revenue growth.
• Build strong customer relationships and resolve escalations to ensure satisfaction and retention.
• Coach and develop team members while fostering a high-performing, safety-first culture.
• Optimize operations through process improvements, resource management, and adherence to industry standards.
• Track performance metrics and implement data-driven strategies to improve service delivery.

Benefits

• Competitive salary and benefits package.
• Medical, dental, and vision coverage.
• Health savings and flexible spending accounts.
• Life insurance and disability coverage.
• 401(k) Savings Plan.
• Employee assistance program.
• Bonus eligibility.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager