Field Operations Manager

Patriot Holdings • Marlborough, MA

9d • Onsite

About The Position

United Flex Parks is hiring a Field Operations Manager to maintain quality standards across its 22 small-bay industrial flex properties in Virginia, New Jersey, Massachusetts, and New Hampshire. The portfolio is growing. This is a multi-site field leadership role, with most working time spent traveling and on site rather than at a desk. The role requires regular regional travel of up to 75%, including overnight travel for approximately 25% of the time, and the employee must be based in Marlborough, Massachusetts, or the surrounding MetroWest area. A valid driver’s license, clean driving record, and reliable vehicle are required; the company provides a $500 monthly car allowance and covers travel expenses through a company card. The position shares responsibility for urgent and after-hours issues under a Director-approved emergency protocol.

The Field Operations Manager owns work orders, preventive maintenance, unit turnovers, vendor coordination, inspections, safety and compliance records, tenant relations, on-site leasing support, facility spending, and property-condition reporting across the portfolio. The role is the in-person point of contact for tenants and prospects, coordinates closely with the Leasing & Commercial Accounts Manager, and reports weekly property-condition information to the Director of Operations. The position offers base pay of $80,000 per year and a standard company benefits package.

Requirements

• At least 3 years of experience in property maintenance, facilities, or field operations; multi-site experience is ideal.
• Experience managing vendors and contractors, including scheduling their work and checking its completion.
• Leasing experience, including handling prospect inquiries, showing space, and supporting the leasing process.
• Working knowledge of basic building systems, including HVAC, electrical, plumbing, roofing, and overhead doors.
• Willingness and ability to travel regularly, including overnight, across multiple states.
• Valid driver’s license, clean driving record, and reliable transportation.
• Clear, professional communication with tenants, vendors, and leadership.
• Ability to help co-build work order systems and use creativity to improve communication through technology.
• Ability to lift 50 pounds, climb ladders, and work outdoors in all weather.

Nice To Haves

• Experience with small-bay industrial, flex, self-storage, or other multi-site commercial property.
• Trade certifications or licenses, such as HVAC, electrical, EPA, or OSHA 10/30.
• Experience managing a facilities budget and operational budget.
• Hands-on handyman or trade background, including ability to perform small handyman tasks or minor repairs using standard tools.

Responsibilities

• Manage work orders across all properties by triaging requests, dispatching vendors, verifying completed work, and closing work orders.
• Run the preventive maintenance program and coordinate unit turnovers so units are ready for showings and move-ins.
• Meet vendors on site and build and organize the vendor network, schedules, and service contracts.
• Prepare bids and scopes, obtain Director approval before executing contracts, and hold vendors accountable for scope, schedule, cost, and quality.
• Ensure code inspections happen on time and are properly completed across every park.
• Build and maintain an organized, accessible, current records vault for inspection, safety, and compliance records.
• Conduct scheduled and risk-based property inspections across all parks.
• Coordinate urgent and emergency responses under the standing emergency protocol, including 24/7 coordination.
• Handle on-site leasing inquiries by answering prospect questions, showing available units, gathering prospect details, and coordinating with the Leasing & Commercial Accounts Manager.
• Serve as the first in-person point of contact for tenants, conduct face-to-face conversations, and resolve on-site issues.
• Confirm units are ready for move-in; complete move-out walkthroughs, take photos, and flag site issues.
• Manage facility spending within approved limits and bring major spending and capital needs to the Director of Operations.
• Send a weekly property-condition report to the Director and keep the work order system current.

Benefits

• $500 monthly car allowance.
• Travel expenses covered through a company card.
• Standard company benefits package.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed