Field Operations Manager

Jetson Home•Portland, OR

3h•$104,000 - $116,000•Onsite

About The Position

Jetson is seeking a motivated HVAC professional with field operations management experience to support its expansion in the Portland market and its mission to move homes away from fossil fuels toward sustainable energy. The company builds vertically integrated home electrification services and relies on technology, automation, and data to scale its work. The Field Operations Manager ensures HVAC installation teams are supported and equipped to work safely, efficiently, and to high quality standards. The role bridges field operations and leadership, focusing on team readiness, resource allocation, and real-time problem-solving. It also contributes to the development and refinement of processes and procedures for installation quality and efficiency. This is a full-time, permanent, in-person position in Portland, Oregon, with annual pay of $104,000–$116,000. Jetson encourages candidates to apply even if they do not meet every listed qualification, provided they have core skills and experience and are willing to learn.

Requirements

Proven experience as an HVAC installation team member and team lead.
At least 5 years of experience in a management role overseeing field teams.
Strong knowledge of HVAC systems, including heat pumps.
Ability to lead, coach, and motivate field personnel.
Ability to read blueprints and schematics.
Familiarity with building codes and regulations.
Excellent English communication and customer service skills.
Proficiency with scheduling software, mobile work apps, field management tools, and general business tools.
Valid driver’s license and clean driving record.
Excellent problem-solving and organizational skills.
Follow OSHA Electrical Standard.
Follow OSHA’s Lockout/Tagout (LOTO) standard.

Nice To Haves

HVAC NATE certification.
Section 608 certification.

Responsibilities

Coordinate tools, equipment, vehicles, parts, and job documentation to ensure daily readiness of field teams.
Serve as the primary liaison between field crews and internal departments, including logistics, procurement, and scheduling.
Visit active installation sites to provide support, coaching, and quality assurance.
Monitor and enforce company safety standards and ensure compliance with local codes and regulations.
Identify and resolve operational obstacles affecting field productivity or installation timelines.
Conduct pre-installation walkthroughs to confirm project parameters.
Maintain an up-to-date understanding of staffing needs based on relevant business inputs.
Train and mentor field technicians to improve workmanship, efficiency, and customer service.
Review completed installations to ensure quality standards and customer expectations are met or exceeded.
Support warranty and rework investigations and help implement corrective action plans.
Provide performance feedback and assist with field team member evaluations.
Collaborate with senior leadership to develop and refine operational procedures and best practices.