Field Operations Manager

Verizon • Columbia, DC

5d • Onsite

About The Position

The Field Operations Manager manages the day-to-day operations of a field crew responsible for maintaining and installing Verizon’s network. The role leads, coaches, motivates, and supports the professional development of union-represented employees while promoting customer service and a safe working environment. It requires balancing changing priorities and service-delivery needs, monitoring team performance and business metrics, and supporting network installation, maintenance, and construction. The manager analyzes data to identify root causes and develop solutions to customer-service or network issues, interacts with customers as needed, and maintains administrative records related to attendance, work performed, training, and other metrics. The role also oversees required training and addresses grievances and workplace issues. Travel within the assigned work geography is required and may occasionally involve overnight stays.

Requirements

• Bachelor’s degree or four or more years of work experience.
• Four or more years of relevant experience, demonstrated through work experience and/or military experience.
• Experience managing and leading cross-functional teams.
• Valid driver’s license.
• Willingness to travel up to approximately 25% of the time.
• Willingness to work extended hours when necessary, including weekends, holidays, after hours, and on call, as required by business needs.

Nice To Haves

• A degree.
• Experience in the telecommunications or technology industry.
• Strong communication skills.
• Knowledge of outside plant network architecture, including copper and fiber optics.
• Experience using Google Workspace tools, including Drive, Gmail, Meet, Docs, Sheets, and Slides.
• Experience using virtual collaboration tools such as Zoom, Blue Jeans, or Slack.

Responsibilities

• Manage the day-to-day operations of a field crew responsible for maintaining and installing Verizon’s network.
• Lead, coach, motivate, and support employees’ professional development.
• Guide union-represented employees while promoting outstanding customer service and a safe working environment.
• Manage multiple tasks and prioritize changing service-delivery needs.
• Train, coach, and counsel direct reports by observing work quality and safety performance.
• Engage with employees to evaluate and meet team performance and business metrics.
• Conduct employee performance appraisals and communicate feedback.
• Support the installation, maintenance, and construction of network services.
• Analyze data trends, identify root causes, and develop solutions to customer-service or network issues.
• Interact with customers as needed to ensure service satisfaction.
• Manage mandatory training on compliance, safety, systems, and process changes.
• Maintain and secure administrative records, including attendance, work performed, training, and other metrics.
• Resolve grievances and workplace issues to maintain and improve a positive working environment.
• Travel within the work geography, with occasional overnight travel depending on its size.

Benefits

• Medical, dental, and vision benefits.
• Short- and long-term disability insurance.
• Basic and supplemental life insurance and AD&D insurance.
• Identity theft protection.
• Pet insurance.
• Group home and auto insurance.
• Matched 401(k) savings plan.
• Up to 8 company-paid holidays per year.
• Up to 6 personal days per year.
• Paid parental leave.
• Adoption assistance.
• Tuition assistance.
• Potential premium pay, such as overtime, shift differential, holiday pay, and allowances, depending on the role.
• Up to 15 days of vacation per year for newly hired employees, with additional vacation as service increases.
• Incentive-based compensation with the potential to earn more.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager