Field Operations Manager
About The Position
Via is seeking a Field Operations Manager for its Transit-as-a-Service (TaaS) Operations team. The role manages daily service operations using Via’s technology platform and drives continuous improvement and service growth. It is fully in person, with an expectation of being onsite 4–5 days per week; the posting also contains a conflicting statement that says 5 days per week. The candidate should be based in the Bay Area. The Field Operations Manager oversees onsite operations to help provide safe, reliable, and accessible transportation. The role involves making real-time decisions about fleet operations, driver supply, compliance, rider needs, and unexpected issues; supporting drivers; using feedback and performance data to improve service; and coordinating between city partners, drivers, and Via’s central teams. Via offers a salary range of $70,000–$75,000, excluding equity or variable pay where applicable, and a benefits package that includes free medical plans and 401(k) matching.
Requirements
- Operational experience, with a background in people management, logistics, customer service, or process-oriented work.
- Strong relationship-building, communication, and follow-through skills with drivers, riders, teammates, and city partners.
- Hands-on and proactive approach, including willingness to work in the field and solve problems where they occur.
- Ability to address immediate problems while also developing longer-term solutions to prevent recurring issues.
- Motivation to expand transportation access and improve how communities move.
- Based in the Bay Area and ready to work onsite 4–5 days per week.
Responsibilities
- Run daily onsite service operations to support safe, reliable, and accessible transportation.
- Make real-time decisions about fleet, driver supply, compliance, rider needs, and unexpected operational issues.
- Guide and support drivers, build relationships, address concerns, and ensure they are equipped to deliver good service.
- Use rider and community feedback to identify patterns and collaborate with internal teams on operational improvements.
- Use data and technology to assess service performance, diagnose problems, and implement solutions that improve efficiency and rider experience.
- Coordinate operationally among city partners, drivers, and Via central teams to support community goals.
Benefits
- Free medical plans
- 401(k) matching
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
