Field Operations Manager

Live Nation Entertainment•Austin, TX

1d•Onsite

About The Position

The Field Operations Manager coordinates and oversees onsite client event and festival operations in collaboration with multiple departments and clients. The role is based in Ticketmaster’s Austin, Texas offices and involves deploying Front Gate Tickets equipment and services at locations around the world. The position requires travel and flexible hours, including extended periods of evening and weekend work.

Requirements

At least 5 years of operations experience.
Strong Microsoft Office skills, specifically Excel.
Ability to travel and work flexible hours, including evenings and weekends for extended periods.
Ability to move equipment weighing up to 25 pounds.
Ability to push and pull rolling carts and cases weighing up to 100 pounds.
Ability to position oneself to install and maintain equipment.
Ability and willingness to set up equipment at remote locations that may be hot, dusty, rainy, wet, muddy, rocky, or uneven.
Strong client and customer service background.
Excellent communication, problem-solving, and presentation skills.
Strong technical background, specifically in systems administration, networking, and installation.
Excellent troubleshooting skills, including identifying problems, developing solutions, and implementing them.

Nice To Haves

Background in ticketing and/or the entertainment industry.

Responsibilities

Deploy Front Gate Tickets equipment and services at locations around the world in collaboration with stakeholders.
Establish timelines and equipment needs for installations and other onsite deliverables with Client Operations Managers and clients.
Execute onsite festival and box office technology deployments with Client Operations Managers and clients.
Create, fulfill, and ship packing lists for venues, events, and festivals.
Maintain existing processes and develop new processes to maximize efficiency.
Maintain festival asset inventory, organize and care for equipment returned from festivals, assess losses, and coordinate with Operations and Client Account Managers regarding client coverage for damage.
Provide support and training on Front Gate Tickets products and services at events and festivals.
Carry out other assigned duties, projects, and events.

Benefits

Medical, vision, dental, and mental health benefits for employees and their families.
Access to a healthcare concierge and Flexible or Health Savings Accounts (FSA or HSA).
Free concert tickets.
Paid time off, including paid holidays, sick time, and personal days.
401(k) program with company match.
Stock reimbursement program.
New parent programs, including caregiver leave.
Fertility, adoption, foster, or surrogacy support.
Career and skill development programs through School of Live.
Tuition reimbursement and student loan repayment.
Volunteer time off and crowdfunding match.