Field Operations Manager

Via•Frisco, TX

14h•Onsite

About The Position

Via is seeking a Field Operations Manager for its Operations team to keep public transportation services running reliably for the communities they serve. This is a high-ownership, hands-on role that leads daily onsite operations, responds to real-time challenges, and improves the rider and driver experience. The position is fully in person, with an expectation of being onsite 4–5 days per week, and is based in the Denton or Frisco area. The role oversees service operations to ensure transportation is safe, reliable, and accessible. It involves making timely operational decisions, supporting drivers, using data and technology to improve service, acting on rider and community feedback, and coordinating among city partners, drivers, and Via’s central teams. The salary range is $60,000–$70,000 per year. Via states that final salary depends on the candidate’s experience, knowledge, and skills, and that the listed salary does not include equity or variable pay, where applicable. Benefits include free medical plans and 401(k) matching.

Requirements

Operational experience in people management, logistics, customer service, or process-oriented work.
Strong relationship-building and clear communication skills, with reliable follow-through.
Hands-on, proactive approach and willingness to work in the field and solve problems where they occur.
Ability to address immediate operational issues while considering longer-term solutions to prevent recurrence.
Motivation to expand transportation access and improve how communities move.
Based in the Denton or Frisco area and ready to work onsite 4–5 days per week.

Responsibilities

Run daily onsite service operations to provide safe, reliable, and accessible transportation.
Make real-time decisions about fleet, driver supply, compliance, rider needs, and unexpected issues, stepping in quickly to maintain dependable service.
Guide and support drivers, build strong relationships, address concerns, and ensure they are equipped to deliver good service.
Translate rider and community feedback into operational improvements by identifying patterns and collaborating with internal teams.
Use data and technology to assess service performance, diagnose problems, and implement solutions that improve efficiency and rider experience.
Serve as an operational bridge among city partners, drivers, and Via central teams to help advance community goals.