Field Operations Manager
About The Position
The Field Operations Manager runs the branch’s visit schedule and helps turn clinician capacity into completed home health visits. The role directly affects patient access to care and clinician satisfaction. It combines personal knowledge of patients’ care needs and clinicians’ preferences and capacity with human judgment to make appropriate patient-clinician matches. AI increasingly handles administrative work, allowing the manager to focus on relationships, scheduling decisions, and operational execution. The manager reports directly to the Branch Director and works closely with the General Manager. The Houston branch is growing, and the role’s responsibilities are expected to grow with it. The position is remote.
Requirements
- Demonstrated ability to manage a complex operation and adapt plans without disrupting operations.
- Ability to identify risks early and address them before they become crises.
- Ability to use technology in operational work and verify results.
- Ability to build relationships, collaborate, and solve difficult problems with others.
- A low-ego, hands-on leadership approach, including sharing credit and pitching in where needed.
Nice To Haves
- Current home health agency scheduling experience, including managing daily schedules, call-offs, and visit frequency.
- Fluency in HCHB or a similar electronic medical record system.
- Experience operating a complex scheduling or dispatch function, such as a dispatch desk, staffing board, flight schedule, or military movement plan.
Responsibilities
- Run the branch’s visit schedule.
- Know patients’ care needs and determine which clinician is appropriate to deliver their care.
- Understand clinicians’ locations, travel preferences, availability for additional visits, and workload.
- Adapt the schedule when the day’s plan changes, including in response to call-offs.
- Escalate issues that could affect patient wellbeing.
- Build relationships with clinicians and patients to support successful scheduling and patient-clinician matches.
- Use technology to support operations and verify that work is completed correctly.
- Identify operational risks early and make adjustments without disrupting the operation.
Benefits
- 401(k)
- 401(k) matching
- Health insurance
- Dental insurance
- Vision insurance
- Life insurance
- Paid time off
- Bonus opportunities
- Referral program
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
