Quantitative Business Operations Program Manager

Truist Bank • Charlotte, NC

1d

About The Position

Leads Quantitative Office (QO) program execution, operating discipline, and delivery transparency across model development, control partner engagement, and strategic management initiatives. Partners with model development leaders, business line partners and stakeholders, finance, and risk functions to translate priorities into executable plans, clarify capacity tradeoffs, milestones, risks, and opportunities, and produce executive-ready reporting and decision materials. Drives consistent standards, governance routines, and operating practices to improve decision speed, practitioner throughput, and progress against strategic initiatives.

Plans and coordinates with functional QO managers and stakeholders, ensuring initiatives account for budgeting, planning, and reporting. Works across model development, technology, finance, risk/control, and subject matter expert groups to clarify requirements, dependencies, capacity constraints, and decision points. Maintains program visibility through dashboards, executive updates, and portfolio health reporting; establishes operating standards for planning, status reporting, escalation, governance materials, and executive communications. Identifies and mitigates delivery, quality, capacity, and governance risks, escalating decisions and tradeoffs when needed. Coordinates exams, audits, risk oversight reviews, and issue remediation; leads cross-functional workstreams; and supports QO financial discipline, resource planning, hiring coordination, enterprise program requirements, and business management routines.

Requirements

• Bachelor’s degree in a relevant field, or an equivalent combination of education and work experience.
• Ten years of progressive related experience in consulting, program management, business operations, or process improvement; financial services or a similar regulated environment is preferred.
• Strong skills and experience in issue resolution, influencing stakeholders, driving decisions, managing ambiguity, and delivering under stringent timelines.
• Demonstrated superior understanding of business operations, model development or analytics functions, governance expectations, and enterprise policies.
• Demonstrated leadership in implementing complex programs and projects.
• Ability to bring clarity to ambiguous assignments.
• Executive-level verbal and written communication skills, including concise write-ups, decision materials, dashboards, and PowerPoint presentations.
• Working knowledge of business matters, finance, planning, forecasting, capacity management, and portfolio reporting.
• Strong skills in MS Office Suite, including PowerPoint, Excel, Word, Visio, and Project.

Nice To Haves

• Advanced degree in a relevant field, such as an MBA; PMP and/or PgMP.
• Certification in Lean Six Sigma or similar process improvement, facilitation, and project management methodologies.
• Experience supporting model development, quantitative analytics, risk management, regulatory remediation, and audit/exam management.
• Experience designing operating models, intake/prioritization processes, executive reporting routines, and governance forums for complex initiatives.
• Experience with financial measurements and metrics.
• Financial services experience, preferably in quantitative analytics, model development, model risk management, or related control environments.
• Knowledge of the business unit’s mission and processes.
• Experience implementing large or complex initiatives across a matrix organization and influencing without direct authority.

Responsibilities

• Plan and coordinate with functional Quantitative Office managers and stakeholders, considering budgeting, planning, and reporting.
• Work with model development leaders, technology partners, finance, risk/control partners, and subject matter experts to clarify requirements, dependencies, capacity constraints, and decision points.
• Maintain program delivery visibility through dashboards, executive updates, and portfolio health reporting that communicate progress, risks, issues, tradeoffs, and required actions.
• Establish and maintain operating standards for program planning, status reporting, issue escalation, governance materials, and executive communications.
• Identify risks to delivery, quality, capacity, and governance requirements; develop mitigation plans and escalate decisions and tradeoffs when leadership action is required.
• Coordinate exams, audits, risk oversight reviews, and issue remediation.
• Lead cross-functional workstreams and working groups to execute model delivery, strategic expansion, and operating improvement goals.
• Support Quantitative Office financial discipline, resource planning, hiring coordination, enterprise program requirements, and other business management routines.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• Disability insurance
• Accidental death and dismemberment coverage
• Tax-preferred savings accounts
• 401(k) plan
• At least 10 days of vacation during the first year, prorated based on hire date and full-time or part-time status
• 10 sick days, prorated
• Paid holidays
• May be eligible for a defined benefit pension plan, restricted stock units, and/or deferred compensation plan, depending on position and division

What This Job Offers

• Job Type: Full-time
• Career Level: Senior