Principal Program Manager — Business Operations

Oracle•Nashville, TN

12h•Onsite

About The Position

Oracle Cloud Infrastructure (OCI) Core Platforms is seeking an experienced Principal Program Manager to lead and improve critical business operations programs. The role focuses on operational governance, purchasing workflows, internal business tools, and accountability for business commitments across technical and business teams. The manager partners with stakeholders across engineering, finance, operations, procurement, and business organizations to simplify processes, improve operational visibility, and establish clear ownership. This is a hands-on individual contributor position requiring independent program execution, sound judgment, strong stakeholder management, and the ability to translate operational challenges into scalable, sustainable improvements. The role is onsite five days per week in Nashville, Tennessee; relocation assistance is available, and the position is not remote. Visa sponsorship is not available. The position leads initiatives from problem identification through implementation and sustained adoption, while improving operational decisions, purchasing coordination, internal tools, and business commitment management. It also balances recurring operational responsibilities with longer-term improvements to scalability, transparency, and execution.

Requirements

At least 8 years of experience in business operations, program management, strategy, or related roles in a complex, fast-paced environment.
Demonstrated experience leading cross-functional programs, business operations initiatives, or operational improvement programs within a complex organization.
Ability to independently manage multiple programs or workstreams involving diverse stakeholders, competing priorities, dependencies, and evolving requirements.
Strong program management fundamentals, including planning, execution, risk management, issue resolution, stakeholder coordination, and commitment tracking.
Experience evaluating business processes, identifying operational gaps, implementing practical improvements, and supporting sustained adoption.
Ability to develop governance mechanisms, establish clear ownership, document decisions, and drive accountability for deliverables.
Experience using operational data, reporting, and tracking tools to monitor progress, identify risks, and support business decisions.
Strong written and verbal communication skills, including the ability to explain complex operational topics to technical and nontechnical audiences.
Ability to influence stakeholders without direct authority, navigate ambiguity, exercise sound judgment, and drive initiatives to completion.
Excellent organizational skills, attention to detail, and follow-through, with the ability to balance recurring responsibilities and strategic improvements.
At least 8 years of combined experience with project management, data analysis, and direct business experience within a specialized function.
Ability to work cross-functionally with functional and technical teams.
Experience building and managing program reporting tools, such as scorecards and KPI metrics, to generate insights around program strategy.
Ability to balance quantitative and qualitative metrics and provide a holistic viewpoint.
Expert-level Excel experience, including creating dynamic pivot reports and data visualizations.
Ability to influence through data visualization and interpretation.
Self-directed ability to work independently and in a team environment.
Excellent interpersonal skills.

Nice To Haves

Experience supporting cloud infrastructure, engineering, technology operations, or another complex technical organization.
Familiarity with procurement processes and purchasing coordination.
Experience gathering business requirements and coordinating improvements to internal business applications, workflow systems, or operational tracking tools.
Experience designing or implementing workflow automation, AI-enabled productivity solutions, or self-service business operations capabilities.
Experience developing operational governance frameworks, standard operating procedures, process documentation, and stakeholder training.
Familiarity with business reporting, operational dashboards, and continuous improvement practices.
Bachelor's degree in Business Administration, Management, or a related field.
PMP or Scrum Master certification.

Responsibilities

Lead cross-functional business operations programs, managing priorities, dependencies, risks, and deliverables across multiple stakeholder groups.
Drive operational governance and recurring business reviews, ensuring clear decisions, assigned ownership, documented actions, and timely follow-through.
Coordinate purchasing workflows, including complex purchase request consolidation, stakeholder alignment, issue resolution, and process improvements.
Gather requirements with business and technical teams, prioritize enhancements, and improve internal business operations tools.
Establish and maintain processes for tracking business commitments, monitoring progress, identifying risks, and providing actionable operational reporting.
Analyze operational data, workflow performance, and stakeholder feedback to identify inefficiencies and recommend improvements.
Develop standardized processes, governance documentation, training materials, and self-service resources.
Identify and implement opportunities for workflow automation and AI-enabled productivity improvements.
Balance recurring operational responsibilities with longer-term initiatives that improve scalability, transparency, and execution.
Build cross-functional relationships, influence decisions without direct authority, and drive accountability across technical and business organizations.