Business Operations Program Manager
About The Position
Microsoft is hiring a Business Operations Program Manager for its Trust and Secure Services (TSS) team. TSS provides end-to-end assurance for Microsoft’s software supply chain through services and controls for code signing, malware and vulnerability scanning, secure vaulting and controlled distribution, publishing, content protection, licensing, and activation. These services help keep the supply chain intact, traceable, and resilient to evolving threats. In this role, you will own programs and processes that protect Microsoft products and services throughout the digital supply chain. You will apply technical understanding and program management skills to create clarity and deliver results that address business and customer needs, while partnering with customers, internal teams, and external partners.
Requirements
- Bachelor's degree in Business, Operations, Finance, or a related field and 2+ years of experience in program management, process management, or process improvement, or equivalent experience.
- Must be able to meet Microsoft, customer, and/or government security screening requirements, including passing the Microsoft Cloud Background Check upon hire or transfer and every two years thereafter.
Nice To Haves
- Master's degree in Business, Operations, Finance, or a related field and 3+ years of experience in program management, process management, or process improvement, or equivalent experience.
- Bachelor's degree in Business, Operations, Finance, or a related field and 5+ years of experience in program management, process management, or process improvement, or equivalent experience.
Responsibilities
- Serve as a primary point of contact for operational requests, provide timely guidance to internal partners, resolve inquiries, and escalate issues appropriately.
- Review submissions and supporting documentation before approval or execution, identify potential risks early, and coordinate resolution with appropriate stakeholders.
- Maintain accurate, current program documentation and knowledge resources; share learnings and request feedback to improve the support experience.
- Partner with business and engineering teams to assess new customer or partner requests, clarify readiness and requirements, and establish next steps.
- Maintain knowledge of program architecture, security requirements, and relevant platform or policy changes through internal documentation and training.
- Coordinate secure provisioning, storage, maintenance, rotation, and retirement of keys, certificates, and other protected assets in accordance with security policies.
- Manage identity groups, access controls, and time-bound access policies for protected resources, supporting least-privilege access and compliance.
- Provide clear, consistent stakeholder updates on service events, asset resets, key or certificate rotations, revocations, and other operational changes.
- Participate in regular service reviews and cross-functional meetings, raising current issues, upcoming changes, decisions, and dependencies.
- Collaborate with partner teams to streamline workflows, mitigate incidents, document improvements, and share repeatable practices.
- Partner with third-party marketplaces owned by Google, Apple, and others to understand enhancements in security or compliance requirements.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
