Program Manager, Business Operations
About The Position
Gridware is a San Francisco-based technology company focused on protecting and enhancing the electrical grid. It developed active grid response (AGR), a grid-management approach that monitors electrical, physical, and environmental conditions affecting reliability and safety. Its platform uses high-precision sensors to identify potential issues early and support proactive maintenance and fault mitigation. As a Program Manager in Business Operations, you will lead company-wide initiatives across growth, field operations, and product and device operations. You will bring structure to ambiguous, high-stakes work by aligning stakeholders, sequencing work, and keeping leadership informed about progress, risks, and decisions. The role combines operational detail with presenting recommendations to technical leaders. It reports into Business Operations and partners closely with Engineering, Product, Customer Success, Finance, and Legal.
Requirements
- Bachelor's degree or equivalent practical experience.
- At least 3 years of experience in program management, business operations, strategy and operations, or a related cross-functional role.
- Proven ability to lead multi-stakeholder programs from ambiguity to delivery in a fast-paced environment with shifting priorities.
- Strong planning, analytical, and communication skills, including the ability to translate complexity into clear plans and concise recommendations.
- Comfort working with field, hardware, and technical teams and technical leaders.
- Ability to build structure and processes where none exist yet.
Responsibilities
- Own end-to-end execution of cross-functional programs, from scoping through delivery and handoff.
- Define program scope, milestones, owners, and success criteria, and keep them current as priorities shift.
- Drive a portfolio of strategic programs across growth, field operations, and product lifecycle.
- Identify risks and dependencies early, surface trade-offs to decision-makers, and unblock teams.
- Turn lessons from each program into reusable playbooks, processes, and tools.
- Build program visibility through dashboards, status reporting, and executive updates.
Benefits
- Health, dental, and vision coverage, with some provider plans fully covered.
- Paid parental leave.
- An alternating day off every other Monday.
- A two-week paid annual break for all employees (“Off the Grid”).
- Commuter allowance.
- Company-paid training.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
