Business Operations Program Manager

Whoop•Boston, MA

10d•$90,000 - $140,000•Onsite

About The Position

WHOOP is hiring a Boston-based Business Operations Program Manager to help drive the operating rhythms, strategic priorities, and cross-functional initiatives that enable its Operations organization to execute and scale. This is an individual-contributor role with no direct reports. The role works across Operations and partners closely with Analytics, Finance, Membership Services, and Business Systems to translate company and Operations priorities into actionable plans, drive execution, and ensure teams have the clarity, information, and accountability needed to deliver results. Work may span strategic planning, OKRs, operational performance, retention and member experience, executive reporting, AI adoption, and other high-priority Operations initiatives. The role is suited to someone analytical and highly organized, comfortable with ambiguity, and energized by turning complex problems into clear actions and measurable outcomes. The position is based in WHOOP’s Boston, Massachusetts office, and the successful candidate must be prepared to relocate if necessary. The position is full-time, with a U.S. base salary range of $90,000–$140,000, plus benefits and an equity package. WHOOP’s total compensation includes base salary, equity, and benefits.

Requirements

3–5 years of professional experience in business operations, consulting, program management, strategy, analytics, or a related field.
Strong project and program management skills, including the ability to manage multiple workstreams, create structure, drive accountability, and follow through.
Strong analytical and structured problem-solving skills, including the ability to interpret data, identify business implications, and recommend actions.
Excellent written and verbal communication skills, including the ability to distill complex information into leadership-ready updates and recommendations.
Demonstrated ability to work cross-functionally and influence stakeholders without formal authority.
Comfort working with data in Excel or Google Sheets and partnering closely with Analytics and Finance.
Strong presentation skills and experience developing executive-ready materials in Google Slides or similar tools.
High degree of ownership, intensity, adaptability, and willingness to speak up, escalate risks early, and push work forward in a fast-paced environment.
Curiosity and enthusiasm for AI, with willingness to become a power user and help drive adoption of AI-enabled tools and workflows across Operations.
Must be prepared to work from WHOOP’s Boston, Massachusetts office and relocate if necessary.

Nice To Haves

Intermediate SQL skills are helpful but not required.

Responsibilities

Manage Operations operating rhythms, including OKR planning and tracking, executive reviews, status reporting, decision logs, and stakeholder follow-through.
Support Operations strategic planning and prioritization by translating leadership priorities into initiatives, workplans, owners, milestones, and success measures.
Partner with Analytics and Finance to evolve the Operations Scorecard, identify performance trends, size opportunities, and translate insights into initiatives that improve cost efficiency, retention, and member experience.
Own defined cross-functional initiatives from scoping through execution, managing dependencies, risks, stakeholder inputs, decisions, and outcome tracking.
Develop concise executive communications and presentations that synthesize complex data, discussions, risks, and recommendations into actionable takeaways.
Facilitate cross-functional working sessions, align stakeholders on priorities and tradeoffs, and surface risks or decisions requiring escalation.
Partner with centralized AI and technology teams to identify high-value Operations use cases, drive adoption, and translate company-wide capabilities into practical Operations workflows.
Support broader organizational priorities, including planning processes, operating model improvements, hiring and organizational initiatives, and other high-priority work as business needs evolve.