Principal Program Manager — Business Operations

Oracle•Nashville, TN

10h•Onsite

About The Position

Oracle Cloud Infrastructure (OCI) Core Platforms is seeking an experienced Principal Program Manager — Business Operations to lead and improve critical business operations programs. The role focuses on strengthening operational governance, streamlining purchasing workflows, improving internal business tools, and driving accountability for business commitments across technical and business teams. The position leads cross-functional initiatives spanning operational governance, third-party reviews, purchasing workflows, internal business tools, and business commitment tracking. The program manager partners with technical and business stakeholders to simplify complex processes, improve operational visibility, and establish clear ownership and accountability. This is a hands-on individual-contributor role requiring independent program execution, sound judgment, strong stakeholder management, and the ability to translate operational challenges into scalable, sustainable improvements. OCI Core Platforms operates in a complex technical environment where effective business operations support coordination across engineering, finance, operations, procurement, and business teams. The role offers the opportunity to improve operational decision-making, purchasing coordination, internal tools, and business commitment management by standardizing processes, introducing automation and documentation, and developing self-service capabilities. The position is suited to an experienced business program manager who enjoys solving operational challenges, simplifying complex processes, and driving measurable improvements through collaboration and execution.

Requirements

At least 8 years of experience in business operations, program management, strategy, or related roles in a complex, fast-paced environment.
Demonstrated experience leading cross-functional programs, business operations initiatives, or operational improvement programs within a complex organization.
Ability to independently manage multiple programs or workstreams involving diverse stakeholders, competing priorities, dependencies, and evolving requirements.
Strong program management fundamentals, including planning, execution, risk management, issue resolution, stakeholder coordination, and commitment tracking.
Experience evaluating business processes, identifying operational gaps, implementing practical improvements, and supporting sustained adoption.
Ability to develop governance mechanisms, establish clear ownership, document decisions, and drive accountability for deliverables.
Experience using operational data, reporting, and tracking tools to monitor progress, identify risks, and support business decisions.
Strong written and verbal communication skills, including the ability to communicate complex operational topics clearly to technical and nontechnical audiences.
Ability to influence stakeholders without direct authority, navigate ambiguity, exercise sound judgment, and drive initiatives to completion.
Excellent organizational skills, attention to detail, and consistent follow-through, with the ability to balance recurring operational responsibilities and strategic improvements.

Nice To Haves

Experience supporting cloud infrastructure, engineering, technology operations, or another complex technical organization.
Familiarity with procurement processes and purchasing coordination.
Experience gathering business requirements and coordinating improvements to internal business applications, workflow systems, or operational tracking tools.
Experience designing or implementing workflow automation, AI-enabled productivity solutions, or self-service business operations capabilities.
Experience developing operational governance frameworks, standard operating procedures, process documentation, and stakeholder training.
Familiarity with business reporting, operational dashboards, and continuous improvement practices.

Responsibilities

Lead cross-functional business operations programs, managing priorities, dependencies, risks, and deliverables across multiple stakeholder groups.
Drive operational governance and recurring business reviews, ensuring clear decisions, assigned ownership, documented actions, and timely follow-through.
Coordinate purchasing workflows, including complex purchase request consolidation, stakeholder alignment, issue resolution, and process improvements.
Partner with business and technical teams to gather requirements, prioritize enhancements, and improve the usability and effectiveness of internal business operations tools.
Establish and maintain processes for tracking business commitments, monitoring progress, identifying risks, and providing actionable operational reporting.
Analyze operational data, workflow performance, and stakeholder feedback to identify inefficiencies and recommend practical improvements.
Develop standardized processes, governance documentation, training materials, and self-service resources to improve consistency and reduce manual effort.
Identify and implement opportunities for workflow automation and AI-enabled productivity improvements.
Balance recurring operational responsibilities with longer-term initiatives that improve scalability, transparency, and execution.
Build strong cross-functional relationships, influence decisions without direct authority, and drive accountability across technical and business organizations.

Benefits

Medical, dental, and vision insurance, including expert medical opinion.
Short-term and long-term disability insurance.
Life insurance and AD&D.
Supplemental life insurance for employees, spouses, and children.
Health care and dependent care Flexible Spending Accounts.
Pre-tax commuter and parking benefits.
401(k) Savings and Investment Plan with company match.
Paid time off, including flexible vacation for eligible salaried non-overtime positions and accrued vacation for other eligible employees.
11 paid holidays.
Paid sick leave: 72 hours upon hire, refreshed each calendar year, with carryover up to a maximum of 112 hours.
Paid parental leave.
Adoption assistance.
Employee Stock Purchase Plan.
Financial planning and group legal benefits.
Voluntary benefits, including auto, homeowner, and pet insurance.
May be eligible for bonus and equity.
Relocation assistance is available.