Senior IT Manager, Systems & Operations

RSA Conference•Boston, MA

2d•Remote

About The Position

RSAC is seeking an experienced Senior IT Manager, Systems & Operations to lead day-to-day Corporate IT operations and serve as a hands-on technical administrator for core workplace technologies. The role combines IT operations leadership, Microsoft 365 and identity administration, endpoint management, SaaS administration, vendor and MSP management, and technical project delivery. The Senior IT Manager manages RSAC’s MSP and other technology service providers while retaining direct technical ownership of systems requiring deeper internal knowledge or administrative control. The role is the Tier 3 escalation point for complex issues and partners closely with IT Security on identity, endpoint, access-management, and security initiatives. The successful candidate balances strong technical skills with organization, project management, self-direction, and professional service to internal customers and stakeholders. RSAC is a fully remote team, and this position is remote but limited to candidates residing in California, Colorado, Florida, Kansas, Massachusetts, New Hampshire, New Jersey, New York, Pennsylvania, Texas, Utah, Virginia, or Washington.

Requirements

At least 5 years of progressive corporate IT or systems administration experience.
At least 2 years supervising IT operations, an MSP, technical vendors, or equivalent service-delivery relationships.
Advanced Microsoft 365 and Entra ID administration experience.
Strong Microsoft Intune experience across Windows and macOS.
Practical experience with Conditional Access, MFA, Enterprise Applications, SAML/OIDC, SCIM, RBAC, and B2B/guest identities.
Windows 10/11 administration and troubleshooting experience.
macOS administration and Apple Business Manager experience.
Experience administering Exchange Online, SharePoint, OneDrive, and Teams.
Working knowledge of DNS, SPF, DKIM, and DMARC.
SaaS application administration and lifecycle-management experience.
Experience working with an MSP-managed support model.
Ability to communicate clearly with executives and nontechnical teams, prioritize effectively, document systems and decisions, and work with internal teams and external providers.
Professional, customer-service-oriented approach to working with internal stakeholders and end users.
Residency in California, Colorado, Florida, Kansas, Massachusetts, New Hampshire, New Jersey, New York, Pennsylvania, Texas, Utah, Virginia, or Washington.

Responsibilities

Serve as primary administrator and technical owner for RSAC’s Microsoft environment, including Microsoft 365, Intune, and Conditional Access policies.
Own the day-to-day operational health and reliability of Corporate IT services.
Manage RSAC’s managed service provider (MSP) and other IT service providers; establish service expectations, SLAs, escalation paths, operating procedures, and measurable support standards.
Act as the Tier 3 escalation point for complex support incidents that the MSP cannot adequately resolve.
Review ticket trends, recurring issues, and systemic failures, and drive corrective actions.
Maintain IT operating procedures, runbooks, and knowledge-base documentation.
Coordinate employee onboarding, offboarding, device replacement, and access-management processes with HR and the MSP.
Identify opportunities to shift repeatable work to the MSP while retaining appropriate internal ownership and governance.
Assist with email, domain, and DNS management, as well as vendor management, licensing, and procurement.
Lead or substantially contribute to Corporate IT projects aligned with the long-term IT and security strategy roadmap.
Collaborate with IT Security and stakeholders and contribute to execution of the IT security strategy.
Administer Microsoft Intune for Windows and macOS endpoints, including compliance policies, device configuration profiles, application deployment, and endpoint security configurations.
Maintain Windows Autopilot and Apple Business Manager integrations; support BitLocker and FileVault recovery processes and manage Windows and macOS provisioning standards.
Administer Windows 365 Cloud PCs for appropriate contractor or remote-access use cases.
Own the laptop procurement process end-to-end and manage hardware lifecycle processes with the MSP and hardware/logistics providers.
Troubleshoot complex endpoint-management problems beyond the MSP’s capabilities.
Administer major corporate SaaS applications and integrations, including account management, SSO integration, and SCIM provisioning.
Provide technical implementation and operational administration for CAPS, identity and access management, device compliance, SaaS security configuration, incident response support, Defender/Purview, phishing remediation, and system audit support.
Translate technical problems into operational and business impact and communicate clearly with executives and nontechnical teams.
Promote standard processes over one-off solutions, establish clear boundaries between IT ownership and business-system ownership, and prioritize effectively in a small IT organization with frequent ad hoc requests.
Document decisions and systems, work effectively with internal technical teams and external providers, manage ambiguity, and proactively establish strategies.
Provide customer-oriented support and work with end users to solve problems.