Senior IT Operations Manager

Uline•Pleasant Prairie, WI

11d•Onsite

About The Position

The Senior IT Operations Manager leads enterprise IT operations and drives improvements to keep technology reliable, responsive, and ready to support Uline’s continued growth. The role develops high-performing teams and partners with business leaders to strengthen the technology experience across North America. Uline’s in-house technology team builds and supports custom systems used across the business, including warehouse management and e-commerce. This is an on-site position at Uline’s Corporate Headquarters in Pleasant Prairie, Wisconsin. Uline is a family-owned distributor with over 10,000 employees across 15 locations. The company is a drug-free workplace, and new hires must complete a pre-employment hair follicle drug screening. Uline does not participate in the H-1B lottery.

Requirements

Bachelor’s degree.
10+ years working in IT operations, including 24/7 IT Service Desk management experience.
Proven experience leading a team.
Ability to manage multiple priorities and drive results in a fast-paced IT environment.
Excellent collaboration, problem-solving, and communication skills.

Responsibilities

Lead enterprise IT operations and ensure reliable, high-quality technology services across Uline’s growing business.
Develop high-performing teams and foster strong partnerships between IT and business leaders.
Analyze performance and operational trends to identify opportunities, solve challenges, and improve IT service delivery.
Translate complex operational findings into clear recommendations that help leadership make informed decisions and drive improvements.
Provide strategic leadership for disaster recovery initiatives that protect critical systems and strengthen operational resilience.