IT Operations Manager

Moore County • Moore County, NC

11h

About The Position

The IT Operations Manager serves on the IT Leadership Team and manages assigned divisions within the IT Department, assisting with the planning and implementation of information systems. The role provides technology vision and leadership for developing and implementing IT initiatives that improve cost effectiveness, service delivery, and program development for Moore County. The position works under the general supervision of the IT Director and supervises department personnel.

The standard schedule is county operating hours, 8:00 a.m. to 5:00 p.m., Monday through Friday, excluding observed holidays. Work outside standard hours and weeks exceeding 40 hours may be required. The position participates in the Cyber Response Team and an on-call rotation and is not eligible for the regular flexible work plan.

This is sedentary work involving occasional exertion of up to 10 pounds and negligible force frequently or constantly to move objects. The work may involve climbing, stooping, reaching, pulling, lifting, standing, walking, grasping, and repetitive motions. It requires vocal communication, hearing, and visual acuity for computer and written work and observing surroundings. The worker is not subject to outside environmental conditions.

Applicants tentatively selected must submit to a background check, pre-employment drug test, and post-offer physical. Moore County is a drug-free workplace, an Equal Opportunity employer, and an E-Verify participant. Employment is limited to U.S. citizens or legal aliens authorized to work in the United States.

Requirements

• High school diploma and eight years of progressively responsible experience in information technology resources or programs, including one year of IT management experience; OR an associate degree in computer science or a related field and six years of such experience, including one year of IT management experience; OR a bachelor’s degree in computer science or a related field and four years of such experience, including one year of IT management experience; OR a master’s degree in computer science or a related field and two years of such experience, including one year of IT management experience.
• Must possess and maintain a valid North Carolina driver’s license.
• Comprehensive knowledge of technical terminology used in computer operations and of hardware, software, and accessory peripherals used in a networked system.
• Comprehensive knowledge of budget and accounting processes, Microsoft Office applications, operating systems and applications, and help desk operations.
• Understanding of enterprise resource planning (ERP), geographic information systems (GIS), and website creation, design, and maintenance.
• Understanding of human resources rules and regulations, mobile devices and mobile device management solutions, hosted telephone solutions, print management programs, audio visual solutions, and departmental service level agreements.
• Ability to communicate effectively in speech and writing and develop and maintain effective working relationships across the organization and with vendors.
• Ability to work efficiently, prioritize tasks, handle multiple projects, and prepare and maintain detailed procedures, documentation, and instructions.

Responsibilities

• Manage assigned divisions within the IT Department and assist with planning and implementing information systems.
• Provide technology vision and leadership for IT initiatives intended to improve cost effectiveness, service delivery, and program development.
• Supervise department personnel.
• Serve on the IT Leadership Team and Cyber Response Team.
• Participate in the on-call rotation.
• Prepare and maintain detailed procedures, documentation, and instructions.
• Work outside standard operating hours or beyond a 40-hour work week when required.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED