IT Operations Manager

Timpte•David City, NE

12d•Onsite

About The Position

Timpte is hiring an IT Operations Manager for its David City, Nebraska location. This new role leads the coordination and execution of IT operations, cybersecurity, technical support, infrastructure, and technology projects across the company. The manager supervises assigned IT personnel, sets priorities, ensures reliable and secure technology services, and translates IT leadership priorities into accountable work plans and measurable results. The position combines hands-on technical leadership with team coordination, service delivery, and cross-functional collaboration.

Requirements

Bachelor’s degree in Information Technology, Computer Science, or a related field, or equivalent education and relevant experience.
Five or more years of IT operations, infrastructure, or technical support experience, including demonstrated supervision or leadership of technical personnel.
Strong knowledge of Microsoft 365, Windows Server, Active Directory/Entra ID, networking, endpoints, cloud and virtualization technologies, and cybersecurity practices.
Ability to prioritize support and project work, manage incidents and escalations, coordinate cybersecurity and recovery activities, and communicate effectively with stakeholders.
Highly motivated, results-oriented self-starter able to deliver successful results with minimal guidance.
High energy and enthusiasm, with a strong commitment to exceeding company expectations.
Ability to learn quickly, make an immediate impact, and provide value-added service to clients, customers, and vendors.
Flexibility and openness to work on a variety of assignments.
Leadership skills and willingness to take responsibility and accountability.

Nice To Haves

Experience with multi-site operations and IT service management.
Experience supporting manufacturing systems and ERP.
Experience with scripting and automation.
Relevant technical or management certifications.

Responsibilities

Lead daily IT operations and support across company locations, including ticket triage, assignments, escalations, service levels, and user communication.
Supervise and develop assigned IT staff; prioritize workloads, coordinate coverage and on-call response, delegate work, provide feedback, and support training and onboarding.
Own tactical execution of IT projects, maintenance, and cybersecurity priorities; track owners, schedules, dependencies, risks, and results; report progress to IT leadership.
Oversee reliable infrastructure operations, including networks, servers, storage, virtualization, cloud, endpoints, wireless, and telecommunications; monitor performance, capacity, and availability.
Lead technical escalations and incident response, coordinating troubleshooting, stakeholder updates, root-cause analysis, and lasting corrective action.
Execute cybersecurity and business continuity controls, including access, patching, hardening, vulnerability remediation, endpoint protection, security partners, backup testing, and disaster recovery.
Coordinate technology deployments, upgrades, equipment lifecycle, vendor support, and technical readiness for ERP and manufacturing systems, including shop-floor connectivity and devices.
Maintain network diagrams, configurations, runbooks, knowledge articles, and change practices; use service metrics and recurring issues to drive continuous improvement.
Travel between facilities and support critical after-hours needs as required.
Perform other duties as assigned.