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IT Operations Manager Resume Example

by
Harriet Clayton
Reviewed by
Kayte Grady
Last Updated
July 25, 2025
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IT Operations Manager Resume Example:

Johnathan Baskerville
[email protected]
•
(497) 812-5161
•
linkedin.com/in/johnathan-baskerville
•
@johnathan.baskerville
•
IT Operations Manager
Seasoned IT Operations Manager with 12+ years of experience optimizing enterprise-level infrastructure and cloud environments. Expertise in AI-driven automation, cybersecurity, and DevOps methodologies. Reduced operational costs by 30% while improving system uptime to 99.99% through innovative process re-engineering and team leadership. Adept at aligning IT strategies with business objectives in fast-paced, global organizations.
WORK EXPERIENCE
IT Operations Manager
10/2023 – Present
TechSolutions Inc.
  • Spearheaded the implementation of a company-wide AIOps platform, resulting in a 40% reduction in incident response time and a 25% increase in overall system reliability across 5,000+ servers and 200+ applications.
  • Orchestrated a multi-cloud migration strategy, seamlessly transitioning 80% of on-premises infrastructure to a hybrid cloud environment, achieving $2.5M in annual cost savings and improving scalability by 300%.
  • Led the adoption of a Zero Trust security framework, reducing security incidents by 65% and ensuring compliance with GDPR, CCPA, and industry-specific regulations across global operations.
IT Project Manager
05/2021 – 09/2023
Pipeline Dynamics
  • Designed and implemented a DevSecOps pipeline, integrating automated security testing and compliance checks, which accelerated software delivery cycles by 50% while maintaining a 99.99% uptime for critical systems.
  • Established a 24/7 Network Operations Center (NOC) utilizing AI-powered predictive analytics, reducing unplanned downtime by 75% and saving the company $1.8M annually in potential revenue loss.
  • Developed and executed a comprehensive IT disaster recovery and business continuity plan, achieving a 30-minute Recovery Time Objective (RTO) and a 15-minute Recovery Point Objective (RPO) for mission-critical applications.
IT Operations Coordinator
08/2019 – 04/2021
CyberCore Solutions Inc.
  • Implemented a containerization strategy using Kubernetes, resulting in a 60% reduction in application deployment time and a 40% decrease in infrastructure costs across 50+ microservices.
  • Led the adoption of Infrastructure as Code (IaC) practices, automating 90% of infrastructure provisioning and reducing configuration errors by 80%, while improving team productivity by 35%.
  • Established a centralized IT service management platform, streamlining incident, problem, and change management processes, which improved first-call resolution rates by 45% and customer satisfaction scores by 30%.
SKILLS & COMPETENCIES
  • IT Infrastructure Architecture Design
  • Manufacturing Execution Systems Integration
  • Business Continuity Planning
  • Operational Risk Assessment
  • Digital Transformation Strategy
  • Data-Driven Performance Optimization
  • Strategic Technology Roadmapping
  • VMware vSphere
  • Microsoft Azure
  • Splunk
  • Ansible
  • Edge Computing Implementation
  • AI-Powered Predictive Maintenance
COURSES / CERTIFICATIONS
ITIL® 4 Managing Professional (ITIL 4 MP)
04/2023
AXELOS
Certified Information Systems Security Professional (CISSP)
04/2022
(ISC)²
Project Management Professional (PMP)
04/2021
Project Management Institute (PMI)
Education
Bachelor of Science in Information Technology Management
2016 - 2020
Rochester Institute of Technology
Rochester, NY
Information Technology Management
Business Administration
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What makes this IT Operations Manager resume great

IT Operations Managers must demonstrate reducing downtime while controlling costs. This resume highlights successes in automation, cloud migration, and security frameworks. It addresses AI-driven operations and DevSecOps with clear results in uptime and risk mitigation. Metrics emphasize the scope and impact of each initiative. Real achievements stand out clearly.

IT Operations Manager Resume Template

Contact Information
[Full Name]
[email protected] • (XXX) XXX-XXXX • linkedin.com/in/your-name • City, State
Resume Summary
IT Operations Manager with [X] years of experience overseeing [infrastructure/systems] and leading teams of [Y] IT professionals. Expert in [ITIL/ITSM framework] with proven success improving system uptime by [percentage] and reducing operational costs by [$Z] at [Previous Company]. Skilled in [key technical competency] and [IT service management tool], seeking to leverage comprehensive IT operations expertise to optimize infrastructure, enhance service delivery, and drive digital transformation initiatives for [Target Company].
Work Experience
Most Recent Position
Job Title • Start Date • End Date
Company Name
  • Led implementation of [cloud-based infrastructure solution, e.g., AWS, Azure] for [number] global offices, resulting in [percentage] reduction in IT operational costs and [percentage] improvement in system uptime
  • Developed and executed comprehensive IT disaster recovery plan, reducing potential downtime from [previous duration] to [new duration] and ensuring business continuity for critical systems
Previous Position
Job Title • Start Date • End Date
Company Name
  • Optimized network infrastructure by implementing [specific technology, e.g., SD-WAN], resulting in [percentage] increase in network performance and annual cost savings of [$X]
  • Led cross-functional team of [number] IT professionals in successful migration of [legacy system] to [new platform], completing project [number] weeks ahead of schedule and [percentage] under budget
Resume Skills
  • IT Infrastructure Management & Maintenance
  • [Operating Systems, e.g., Windows, Linux, Unix]
  • [Network Protocols & Technologies, e.g., TCP/IP, DNS, VPN]
  • System Monitoring & Performance Tuning
  • [Cloud Platforms, e.g., AWS, Azure, Google Cloud]
  • Incident Management & Troubleshooting
  • Security Management & Compliance
  • [IT Service Management Framework, e.g., ITIL, COBIT]
  • Vendor Management & Procurement
  • Team Leadership & Development
  • [Disaster Recovery & Business Continuity Planning]
  • Strategic Planning & IT Roadmap Development
    • Certifications
    Official Certification Name
    Certification Provider • Start Date • End Date
    Official Certification Name
    Certification Provider • Start Date • End Date
    Education
    Official Degree Name
    University Name
    City, State • Start Date • End Date
    • Major: [Major Name]
    • Minor: [Minor Name]

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    Resume writing tips for IT Operations Managers

    IT Operations Manager roles demand clear alignment between your experience and the specific job title you pursue. Your resume must highlight measurable achievements that demonstrate your ability to lead complex IT environments while driving business outcomes and operational excellence.
    • Showcase leadership in managing large-scale IT infrastructure and system monitoring to ensure continuous performance and reliability aligned with business goals.
    • Quantify results by highlighting improvements in operational efficiency, cost savings, or uptime that directly support organizational objectives.
    • Use a targeted resume title and summary that clearly reflect the exact IT Operations Manager role you seek, positioning yourself as a results-driven leader.
    • Demonstrate strategic team leadership and collaboration skills that foster innovation and responsiveness within fast-paced, evolving IT environments.

    Common Responsibilities Listed on IT Operations Manager Resumes:

    • Oversee IT infrastructure to ensure optimal performance and minimal downtime.
    • Implement automation tools to streamline operations and improve efficiency.
    • Collaborate with cross-functional teams to align IT strategies with business goals.
    • Lead incident management processes to swiftly resolve technical issues.
    • Develop and enforce IT policies and procedures to maintain security standards.

    IT Operations Manager resume headline examples:

    IT Operations Manager job titles are all over the place, which makes your resume title even more important. You need one that matches exactly what you're targeting. Most IT Operations Manager job descriptions use a clear, specific title. Headlines are optional but should highlight your specialty if used.

    Strong Headlines

    ITIL-Certified IT Ops Manager: Optimized Infrastructure, Reduced Downtime 40%

    Weak Headlines

    Experienced IT Operations Manager with Strong Leadership Skills

    Strong Headlines

    Cloud Migration Specialist: Led $5M Digital Transformation for Fortune 500

    Weak Headlines

    Tech-Savvy Professional Managing IT Infrastructure and Teams

    Strong Headlines

    AI-Driven IT Ops Manager: Implemented ML for Predictive Maintenance

    Weak Headlines

    Results-Oriented IT Manager Seeking New Opportunities
    🌟 Expert Tip
    "The most common mistake I see in operations resumes is listing responsibilities without results. We already assume you're managing workflows, logistics, automation, or vendor relationships. That's the job. But what actually changed because of you? Cut processing time? Saved the company six figures? That's what moves your resume to the top of the pile." - Lara Perlstein, VP of Operations

    Resume Summaries for IT Operations Managers

    IT Operations Manager roles have become more performance-driven and results-focused than ever. Your resume summary serves as your strategic positioning statement, immediately communicating your value proposition to hiring managers who scan dozens of applications daily. This critical section determines whether recruiters invest time reading your full resume. Most job descriptions require that a it operations manager has a certain amount of experience. That means this isn't a detail to bury. You need to make it stand out in your summary. Lead with your years of experience, quantify your achievements with specific metrics, and highlight relevant technical expertise. Skip objectives unless you lack relevant experience. Align your summary language directly with the job posting's key requirements.

    Strong Summaries

    • Results-driven IT Operations Manager with 10+ years of experience optimizing infrastructure and reducing downtime by 35%. Expert in cloud migration and cybersecurity, leading a team of 20+ IT professionals. Implemented AI-driven monitoring systems, saving $500K annually while improving service quality.

    Weak Summaries

    • Experienced IT Operations Manager with a strong background in managing IT infrastructure and teams. Skilled in problem-solving and implementing new technologies. Committed to improving operational efficiency and maintaining high standards of service delivery.

    Strong Summaries

    • Innovative IT Operations Manager specializing in DevOps and containerization. Orchestrated seamless transition to microservices architecture, reducing deployment time by 60%. Proficient in Kubernetes, Docker, and CI/CD pipelines. Recognized for developing a predictive maintenance model that cut hardware failures by 25%.

    Weak Summaries

    • Dedicated IT Operations Manager seeking to leverage my skills in a challenging role. Proficient in various IT systems and software. Able to work well under pressure and meet deadlines. Good communication skills and team player.

    Strong Summaries

    • Strategic IT Operations Manager with a track record of aligning technology initiatives with business goals. Spearheaded digital transformation projects, increasing operational efficiency by 40%. Expert in edge computing and 5G integration. Led cross-functional teams to implement zero-trust security framework, enhancing data protection.

    Weak Summaries

    • IT Operations Manager with experience in overseeing daily operations and maintaining IT infrastructure. Familiar with industry best practices and emerging technologies. Capable of managing multiple projects simultaneously and adapting to changing priorities.

    Resume Bullet Examples for IT Operations Managers

    Strong Bullets

    • Spearheaded cloud migration initiative, reducing infrastructure costs by 35% and improving system reliability by 99.99% over 18 months

    Weak Bullets

    • Managed IT operations team and oversaw daily activities

    Strong Bullets

    • Implemented AI-driven predictive maintenance system, decreasing unplanned downtime by 40% and saving $1.2M annually in operational costs

    Weak Bullets

    • Participated in budget planning and resource allocation for IT department

    Strong Bullets

    • Led cross-functional team in developing and deploying zero-trust security architecture, reducing security incidents by 60% and achieving SOC 2 compliance

    Weak Bullets

    • Assisted in troubleshooting network issues and maintaining system uptime

    Bullet Point Assistant

    Use the dropdowns to create the start of an effective bullet that you can edit after.

    The Result

    Select options above to build your bullet phrase...
    🌟 Expert tip
    "One thing operations managers should always include on their resume is a before-and-after. Something like, 'Implemented new workflow that reduced publishing delays by 37%.' That tells me more than a long list of responsibilities ever could." - Lara Perlstein, VP of Operat

    Essential skills for IT Operations Managers

    Your IT Operations Manager background demonstrates expertise in system monitoring, infrastructure management, and team leadership that organizations desperately need. Hiring managers seek candidates who can maintain uptime while driving operational efficiency across complex environments. Does your resume effectively showcase your ability to balance technical problem-solving with strategic planning? Highlight specific achievements in network optimization, incident response, and cross-functional collaboration to stand out.

    Hard Skills

    • IT Infrastructure Management
    • Network Administration
    • Cloud Computing
    • IT Security and Compliance
    • Disaster Recovery Planning
    • IT Service Management (ITSM)
    • ITIL Framework
    • Virtualization Technologies
    • Database Administration
    • IT Project Management
    • IT Budgeting and Cost Management
    • Vendor Management

    Soft Skills

    • Leadership and Team Management
    • Communication and Presentation Skills
    • Collaboration and Cross-Functional Coordination
    • Problem Solving and Critical Thinking
    • Adaptability and Flexibility
    • Time Management and Prioritization
    • Decision Making and Strategic Planning
    • Conflict Resolution and Negotiation
    • Active Listening and Feedback Incorporation
    • Emotional Intelligence and Relationship Building
    • Technical Aptitude and Knowledge
    • Process Improvement and Optimization

    Resume Action Verbs for IT Operations Managers:

    • Implemented
    • Optimized
    • Streamlined
    • Monitored
    • Analyzed
    • Strategized
    • Automated
    • Coordinated
    • Facilitated
    • Implemented
    • Oversaw
    • Resolved
    • Deployed
    • Maintained
    • Upgraded
    • Troubleshot
    • Collaborated
    • Evaluated

    Tailor Your IT Operations Manager Resume to a Job Description:

    Highlight Relevant IT Infrastructure Expertise

    Carefully examine the job description for specific infrastructure technologies and systems mentioned. Emphasize your experience with these systems in your resume summary and work experience, using the same terminology. If you have worked with similar technologies, highlight your transferable skills and be clear about your specific expertise.

    Showcase Leadership in IT Operations

    Align your resume with the leadership qualities and operational goals outlined in the job posting. Focus on your experience managing IT teams, improving operational efficiency, and implementing strategic initiatives. Use metrics to demonstrate your impact, such as reduced downtime, improved service delivery, or cost savings.

    Emphasize Problem-Solving and Crisis Management Skills

    Identify the problem-solving and crisis management skills required in the job description. Highlight your experience in resolving critical IT issues, managing incidents, and implementing preventative measures. Provide examples of how you've successfully navigated challenges and improved system reliability or performance.

    ChatGPT Resume Prompts for IT Operations Managers

    IT Operations Managers now juggle complex systems, cloud tools, and evolving security demands, making simple metrics less telling. It’s harder to show how your work drives uptime, efficiency, and risk reduction. A ChatGPT resume writer can help you turn technical achievements into clear business impact. Let’s focus on what truly matters. Clear and concise wins.

    IT Operations Manager Prompts for Resume Summaries

    1. Create a summary for me that highlights my experience managing IT infrastructure, improving system reliability by [X]%, and leading cross-functional teams to deliver projects on time.
    2. Write a resume summary emphasizing my skills in cloud migration, cost optimization, and implementing security protocols that reduced incidents by [X]%. Include leadership and strategic planning.
    3. Generate a summary showcasing my ability to streamline IT operations, enhance service delivery, and drive continuous improvement using tools like [specific tools].

    IT Operations Manager Prompts for Resume Bullets

    1. Write achievement-focused bullets describing how I improved system uptime by [X]% through proactive monitoring and incident response improvements.
    2. Craft measurable bullet points about leading a team of [X] IT professionals to implement a cloud migration that cut costs by [X]% and improved scalability.
    3. Generate bullets that detail how I introduced automation tools like [tool name] to reduce manual tasks by [X] hours weekly and increase operational efficiency.

    IT Operations Manager Prompts for Resume Skills

    1. Create a skills section listing my expertise in IT infrastructure management, cloud platforms (e.g., AWS, Azure), and cybersecurity frameworks.
    2. Write a skills summary that highlights my proficiency with monitoring tools like [tool names], project management methodologies, and team leadership.
    3. Generate a structured skills list emphasizing my knowledge of automation, disaster recovery planning, and compliance standards relevant to IT operations.

    Resume FAQs for IT Operations Managers:

    How long should I make my IT Operations Manager resume?

    An IT Operations Manager resume should ideally be one to two pages long. This length allows you to comprehensively showcase your experience and skills without overwhelming the reader. Focus on highlighting your leadership in IT projects, operational efficiency improvements, and team management. Use bullet points for clarity and prioritize recent and relevant experiences. Tailor your resume to the specific job description, ensuring that each section adds value and aligns with the role's requirements.

    What is the best way to format my IT Operations Manager resume?

    A hybrid resume format is best for IT Operations Managers, combining chronological and functional elements. This format highlights both your career progression and key skills, essential for demonstrating leadership and technical expertise. Include sections like Summary, Skills, Experience, Education, and Certifications. Use clear headings and consistent formatting. Emphasize achievements with quantifiable results, such as cost savings or system uptime improvements, to effectively showcase your impact.

    What certifications should I include on my IT Operations Manager resume?

    Relevant certifications for IT Operations Managers include ITIL, PMP, and CISSP. ITIL demonstrates expertise in IT service management, PMP highlights project management skills, and CISSP showcases security proficiency. These certifications are valued in the industry for ensuring efficient and secure IT operations. Present certifications in a dedicated section, listing the credential name, issuing organization, and date obtained. This clarity helps hiring managers quickly assess your qualifications.

    What are the most common mistakes to avoid on a IT Operations Manager resume?

    Common mistakes on IT Operations Manager resumes include overloading with technical jargon, omitting leadership achievements, and neglecting to tailor the resume to the job. Avoid these by using clear language, highlighting leadership roles and outcomes, and customizing your resume for each application. Ensure your resume is error-free and visually appealing, with consistent formatting and a professional font. This attention to detail reflects the precision expected in IT operations management.

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