Manager, IT Operations

CEC FACILITIES LLC • Irving, TX

7d • Onsite

About The Position

The Manager of IT Operations manages and coordinates information technology operations to ensure timely and effective IT services. The role manages IT staff and technicians, maintains company networks and servers, oversees backup and system security operations, and manages hardware and software installations, upgrades, and configurations. It also provides help desk support and guidance to employees, trains employees on computer tasks and applications, and maintains equipment inventory and reports on active and decommissioned hardware.

The position operates in a clerical office setting and uses standard office equipment. It requires flexibility to travel to local job sites and to work schedules based on business needs, including occasional weekend and rotating weekend support. The employee must be able to work eight hours per day and 40 hours per week, with overtime and night or weekend shifts as needed.

Requirements

• Associate degree in computer-related studies or equivalent work experience.
• Experience with systems installation, configuration, and analysis.
• Strong customer service skills.
• Knowledge of networks and cloud computing.
• Leadership and organizational skills.
• Self-starter.
• Ability to work independently and as a member of a team.
• Clear and concise verbal and written communication skills.
• Ability to manage multiple priorities simultaneously.
• Ability to work in a fast-paced office environment.
• Flexibility to work a schedule based on business needs, including occasional weekend and rotating weekend support.
• Flexibility to travel to local job sites.
• Ability to work eight hours a day and 40 hours per week, and overtime or night and weekend shifts as needed.
• Ability to meet the described physical demands, including lifting or moving up to 50 pounds.

Responsibilities

• Manage teams of technicians and other IT staff.
• Maintain and optimize company networks and servers.
• Oversee data backup and system security operations.
• Manage hardware and software installations, upgrades, and configurations.
• Provide support and guidance to employees through the help desk.
• Train employees on computer tasks, including Outlook, desk phones, and third-party applications.
• Maintain equipment inventory and provide reports on assigned, active, and decommissioned hardware.
• Perform other related duties as assigned to support efficient processes, project completion, and smooth department operations.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree