IT Operations Manager

BAE Systems•Anniston, AL

3d•$79,370 - $134,929

About The Position

The IT Operations Manager provides oversight and direction for the daily operations of the IT Operations department, which provides Tier 1, 2, and 3 support. Support includes end-user desktops and laptops, printers, copiers and fax machines, A/V equipment, network administration, server administration, and inventory and materials coordination. The role manages the department’s work orders and schedules, checks the quality of work and services, coordinates procurement and storage of inventory and materials, and plans for continuous improvement. The manager also establishes project plans for major and high-profile projects, maintains operational process and procedure documentation, and trains new hires and existing staff on new processes and technology.

Requirements

Must be a United States citizen.
Must be eligible to obtain U.S. DHS Public Trust Entrance on Duty (EOD) clearance.
At least 7 years of professional work experience in the IT Help Desk/Service Desk field.
Effective and professional leadership skills conducive to an empowered, well-equipped, and collaborative team environment.

Nice To Haves

Associate’s or bachelor’s degree in Computer Science, Computer Information Systems, or another applied IT discipline.
MCSA certification.
At least 5 years of proven working experience with Cisco Call Manager and Unity.
At least 5 years of proven working experience with Active Directory.

Responsibilities

Oversee and manage the IT Operations department.
Manage, assign, and monitor work orders.
Manage and coordinate work schedules.
Perform quality assurance on work and services provided.
Perform quality assurance and coordinate procurement and storage of inventory and materials.
Conduct strategic planning and management to identify opportunities for continuous improvement.
Establish and coordinate project plans for major and high-profile projects.
Establish and maintain operational process and procedure documentation.
Train new hires and existing staff on new processes and technology.