Senior Manager, IT Operations

PlayOn! Sports•Atlanta, GA

12h•Hybrid

About The Position

The Senior Manager, IT Operations owns corporate IT across PlayOn, including systems administration, user support, corporate software, and identity and access management. Reporting to PlayOn’s CISO, this is a hands-on leadership role combining day-to-day technical work with building and developing the team and processes needed to support the company at scale. The role works closely with Security on IT controls and access governance. The position is responsible for unifying IT operations, tools, and support practices across the company; managing secure and straightforward access; and making thoughtful investments in corporate software and services. The role supports a distributed workforce and is expected to create scalable, documented processes as PlayOn grows.

Requirements

5+ years leading IT operations or systems administration, including hands-on technical work and team management.
Hands-on experience administering Google Workspace, including migration from Microsoft 365 and ongoing adoption.
Experience with identity platforms such as Entra ID and Google Workspace, and enterprise password managers such as 1Password or similar, including configuration and user lifecycle management.
Experience managing corporate IT, endpoints, and SaaS tools for a distributed workforce, including software provisioning and license management.
Working familiarity with AWS or GCP for access management and governance.
Scripting ability in Python, Bash, or a similar language for IT automation.
Experience leading IT teams through major transitions or migrations.
Clear writing skills, with the ability to produce documentation and runbooks that are easy to follow.
Ability to build scalable systems suited to company growth.
Hands-on, security-minded approach, including building security guardrails into IT operations.
A desire to solve problems for others and care for the mission of high school sports.

Nice To Haves

Endpoint management experience with Intune, Mosyle, or similar tools.
Experience with SaaS management or license optimization tools such as Zluri, Torii, or similar.
Disaster recovery and business continuity planning and testing experience.
Security operations experience or Security+ certification.
Google Workspace or identity platform certifications.

Responsibilities

Standardize and unify IT operations, tooling, and support practices across the company.
Administer Google Workspace, drive adoption and integration with other tools, and refine configuration and security controls with the Security team.
Run IT operations, including automation, ticketing, escalation paths, onboarding and offboarding, and endpoint management.
Document IT operations and define service-level agreements for onboarding, access provisioning, support tickets, ticket response, password resets, and offboarding.
Manage identity and access, including directory services, enterprise password management, MFA enrollment and enforcement, provisioning and deprovisioning, and access reviews.
Grant, govern, and review user access to cloud environments in partnership with Security; cloud infrastructure ownership is not part of this role.
Own corporate software provisioning, SaaS licensing, renewals, and usage optimization.
Manage the IT budget and corporate IT vendor relationships.
Partner with Security to implement, monitor, and regularly review IT controls.
Maintain runbooks, standard operating procedures, business continuity procedures, and the asset inventory.
Coach and develop the IT team, including training and career growth.