Manager, Creative Operations
About The Position
The Creative Operations Manager oversees a team responsible for deadlines, production, traffic, delivery, tracking, and archiving of creative assets in support of GBH’s marketing and communications efforts. The team delivers multimedia assets—including video, animation, digital, social, photography, advertising, and print—to internal and external stakeholders. The role ensures assets are delivered and tracked, develops systems for timely deployment of resources, and manages the materials, tools, assets, and contracts needed for successful projects. It also oversees vendor and subcontractor relationships and coordinates with Legal and Archives on rights management and deadlines. The position reports to the Senior Creative Director and supervises a team of two. GBH’s hybrid approach requires onsite work at least two days each week, Tuesday and Wednesday. The role is based at One Guest Street in Brighton, Massachusetts.
Requirements
- 3–5+ years of experience in creative operations, video production, asset management, or marketing campaign execution.
- Bachelor’s degree from an accredited institution or equivalent experience.
- Exceptional organizational skills and attention to detail, particularly in file storage management, archiving, and adherence to technical specifications.
- Ability to manage time and resources effectively to plan and deliver multimedia assets across multiple platforms.
- Exceptional interpersonal and problem-solving skills, with strong written and verbal communication.
- Experience managing staff and subcontractor relationships successfully.
- High proficiency in iOS operating systems, Microsoft Office Suite, G-Suite, Adobe Creative Suite applications, Slack, DAM systems, databases, and project-management software such as PIM and Jira.
Responsibilities
- Oversee a staff of two: the Project Manager for Print and Advertising and the On-air Coordinator/TV traffic; resolve issues and questions, ensure timely asset delivery, and maintain departmental coverage.
- Track and store files, imagery, footage, and working files for GBH Creative work, ensuring correct versions are saved and distributed.
- Administer and maintain asset-tracking and storage systems, including metadata, naming conventions, and version control.
- Oversee the Creative photo library so photos from across the foundation are accessible, searchable, and approved for use.
- Coordinate with Legal and Archives to ensure licensing agreements are followed, clearances are secured, and usage rights for creative media are tracked.
- Book and oversee subcontractors and their contracts, including photographers, voice talent, hair and makeup, lighting, and ushering; route contracts through Legal and procure and track releases.
- Identify and address potential issues, bottlenecks, and process gaps, escalating issues appropriately to keep projects on time and to specification.
- Protect the GBH brand by embracing brand guidelines, goals, and objectives and ensuring final deliverables meet brand and technical specifications.
- Prioritize and allocate resources according to timelines, scope, budgets, and project requirements.
- Build relationships with stakeholders and provide frequent, relevant, and informative communication about project deliverables and assets.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
