Manager, Creative Operations
About The Position
The Creative Operations Manager oversees a team responsible for Creative’s deadlines, production, traffic, delivery, tracking, and archiving of assets in support of GBH’s Marketing and Communications efforts. The team delivers multimedia assets internally and externally, including video, animation, digital, social, photography, advertising, and print. The manager ensures assets are delivered and tracked, develops systems to deploy resources on time, and manages the materials, tools, assets, and contracts needed for projects. The role also oversees vendor and subcontractor relationships and coordinates with Legal and Archives on rights management and deadlines. The position reports to the Senior Creative Director and manages two staff members. It is a hybrid role requiring onsite work at least two days each week, every Tuesday and Wednesday, at One Guest Street in Brighton, Massachusetts.
Requirements
- 3–5+ years of experience in creative operations, video production, asset management, or marketing campaign execution.
- Bachelor’s degree from an accredited institution, or equivalent experience.
- Exceptional organizational skills and attention to detail, particularly in file storage management, archiving, and adherence to technical specifications.
- Ability to manage time and resources effectively to plan and deliver multimedia assets across multiple platforms.
- Exceptional interpersonal and problem-solving skills, with strong written and verbal communication.
- Experience managing staff and subcontractor relationships successfully.
- High proficiency with iOS operating systems, Microsoft Office Suite, G-Suite, Adobe Creative Suite applications, Slack, DAM systems, databases, and project management software such as PIM and Jira.
Responsibilities
- Oversee two staff members: the Project Manager for Print, Advertising and On-air Coordinator, and TV traffic; resolve issues and questions, ensure timely asset delivery, and maintain departmental coverage.
- Track and store files, imagery, footage, and working files for GBH Creative projects, ensuring correct versions are saved and distributed.
- Administer and maintain asset tracking and storage systems, including metadata, naming conventions, and version control.
- Oversee the Creative photo library to ensure foundation photos are accessible, searchable, and approved for use.
- Work with Legal and Archives to follow licensing agreements, secure clearances, and track usage rights for creative media.
- Book and oversee subcontractors and their contracts, including photographers, voice talent, hair, makeup, and lighting; route contracts through Legal and procure and track releases.
- Identify and address potential issues, bottlenecks, or process gaps, escalating issues as appropriate to ensure projects are completed on time and to specification.
- Protect and uphold GBH brand guidelines, goals, and objectives, ensuring deliverables meet brand guidelines and technical specifications.
- Prioritize and allocate resources according to timelines, scope, budgets, and project requirements.
- Build strong stakeholder relationships and communicate frequently and informatively about project deliverables and assets.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
