Operations Manager Jobs

About The Position

Requirements

• At least 5+ years of experience in project management, program management, or technical operations within a fast-paced tech environment
• Extensive experience with project management tools such as Asana and Jira, and CRM systems like Salesforce
• Demonstrated ability to translate complex data and adoption metrics into compelling executive-level presentations and narratives
• Proven track record of managing technical integrations and coordinating with external vendors
• Exceptional ability to multi-task and manage complex launch schedules with a high degree of precision
• Diplomatic and constructive approach to cross-functional collaboration across Product, Engineering, Marketing, Legal, and Finance
• Strong problem-solving skills and the ability to identify and mitigate risks during product pilot and launch phases
• Bachelor’s degree or equivalent professional experience

Responsibilities

• Manage complex product launch calendars, ensuring all milestones and dependencies are tracked and met across multiple workstreams
• Design and implement automation and AI-driven workflows across the post-signature lifecycle to streamline handoffs, optimize operations, and deliver highly scalable, efficient process solutions
• Maintain Asana project boards to meticulously track launch activities, task assignments, and overall progress, utilizing automation and AI wherever possible
• Support the transition of account management workflows into a matured CRM system (Salesforce), ensuring data integrity and process efficiency
• Create and monitor Jira tickets based on detailed product feedback collected during early access product pilot programs
• Support the creation of executive-level slide decks and develop narratives around key adoption metrics and product success
• Communicate directly with external tech vendors to monitor progress towards technical integration activities and resolve dependencies
• Coordinate go-to-market (GTM) planning for new feature launches within the Realtor.com+ platform
• Bridge the gap between our customer support function and the account management and implementation functions to ensure a seamless post-launch experience
• Coordinate with cross-functional groups including product, engineering, marketing, legal, finance, account management, and support functions

Benefits

• Inclusive and Competitive medical, Rx, dental, and vision coverage
• Family forming benefits
• 13 Paid Holidays
• Flexible Time Off
• 8 hours of paid Volunteer Time off
• Immediate eligibility into Company 401(k) plan with 3.5% company match
• Tuition Reimbursement program for degreed and non-degreed programs
• 1:1 personalized Financial Planning Sessions
• Student Debt Retirement Savings Match program
• Free snacks and refreshments in each office location