Operations Manager - Final Mile Delivery

Williams-Sonoma•City of Industry, CA

1d•Onsite

About The Position

The Operations Manager – Final Mile Delivery oversees and optimizes last-mile logistics operations in City of Industry, California. The role ensures seamless, on-time, cost-effective product delivery while maintaining high service standards. The manager leads company associates and manages third-party delivery providers, with a focus on process improvement, customer satisfaction, safety, and operational performance. The position is onsite and in office. It includes responsibility for delivery operations, warehouse and dock processes, inventory control, employee leadership, safety compliance, and contingency planning for seasonal demand and disruptions.

Requirements

High school diploma or equivalent, and 3–5 years of relevant distribution or manufacturing management/leadership experience.
In lieu of a degree, 6–8 years of progressively responsible distribution leadership experience.
Data-driven mindset and expertise in cost control and operational efficiency.
Ability to lead and coach an hourly employee team.
Ability to manage relationships with third-party delivery providers and maintain contractual standards.
Effective communication, interpersonal, and customer relations skills.
Highly organized and process-oriented, with the ability to complete tasks on time.
Ability to adapt and change processes as business requirements evolve.
Strong technical skills, including Microsoft Excel, Word, PowerPoint, and Power BI reporting.

Nice To Haves

Six Sigma Black Belt or demonstrated Lean Manufacturing experience.
Knowledge and execution experience in final-mile delivery models, including white-glove service and same-day or multi-day delivery routing.
Exposure to furniture manufacturing, distribution, and/or big-box distribution.
Final-mile transportation carrier contract negotiations or procurement experience.
Expert understanding of safety and OSHA standards.

Responsibilities

Lead, coach, and develop company associates and foster accountability and high performance.
Oversee labor scheduling, shift planning, and attendance tracking.
Monitor employee productivity and operational efficiency, identifying and addressing performance gaps.
Conduct safety meetings, training sessions, and compliance audits.
Build, maintain, and manage relationships with third-party delivery partners, independent contractors, and company employees to ensure adherence to company policies and procedures.
Oversee daily final-mile delivery operations, ensuring efficiency, cost control, and adherence to performance metrics.
Monitor route optimization to improve delivery speed and quality while reducing operating costs.
Conduct weekly performance reviews of third-party partners and review contracts for alignment with business objectives.
Improve complete, on-time delivery, reduce damages, and improve returns and replacement rates.
Manage escalations and determine resolutions to maintain service standards and customer satisfaction.
Oversee warehouse maintenance and organization in compliance with OSHA regulations and company safety policies.
Conduct safety inspections, risk assessments, and accident investigations, and implement corrective actions.
Maintain inventory control processes, ensure accurate shipment tracking, and minimize loss or damage.
Ensure dock-flow efficiency by optimizing staging areas and coordinating with delivery schedules.
Develop and execute contingency plans for seasonal demand, weather disruptions, and other logistical challenges.