Manager, Middle & Final Mile Operations

REI (Recreational Equipment Inc.) • Seattle, WA

1d

About The Position

The Manager, Middle & Final Mile Operations leads transportation planning and operations across REI's Middle Mile and Final Mile network. The role ensures products move efficiently to stores, between facilities, and directly to customers while balancing service, cost, and operational performance. It oversees transportation performance across a portfolio exceeding $100 million in annual spend and leads three direct reports. The manager works with internal stakeholders and external transportation partners to drive execution, address complex operational challenges, and improve network performance. The position calls for experience in parcel and transportation operations, analytical ability, people leadership, and clear, data-driven communication, with customer experience at the center of decisions.

Requirements

• Bachelor's degree or an equivalent combination of education and experience.
• At least 5 years of transportation, logistics, supply chain, or operations experience.
• Previous people leadership experience, including managing and developing direct reports.
• Experience leading both Middle Mile and Final Mile transportation operations.
• Strong parcel transportation experience supporting customer ship-to-home fulfillment.
• Experience managing carrier relationships, transportation performance, and operational budgets.
• Strong analytical skills and ability to translate data into business insights and action.
• Excellent communication skills and ability to influence partners and leadership.
• Experience working cross-functionally to drive operational improvements and business results.

Nice To Haves

• Retail, e-commerce, or omni-channel supply chain experience.

Responsibilities

• Lead planning and operations across REI's Middle Mile and Final Mile transportation network, ensuring products move efficiently to stores, between facilities, and directly to customers.
• Oversee transportation performance across a portfolio exceeding $100 million in annual spend, balancing service, cost, and operational objectives.
• Manage transportation providers and carrier relationships to deliver reliable service and support customer and store experiences.
• Develop and execute transportation plans for store replenishment, inventory movement, and ship-to-home fulfillment.
• Use data and analytics to identify trends, measure performance, and drive operational improvements across the transportation network.
• Establish and monitor key performance indicators, providing insights and recommendations to leadership.
• Lead root cause analysis and resolution efforts for transportation disruptions, service issues, and network risks.
• Partner with Supply Chain, Retail, Digital, Finance, and Technology teams to align transportation strategies with business goals and customer needs.
• Lead, coach, and develop a team of three transportation professionals, fostering accountability, inclusion, continuous improvement, and growth.
• Communicate transportation performance, business updates, risks, and escalations to stakeholders and senior leadership clearly and promptly.
• Build relationships with internal and external partners and influence outcomes through collaboration, trust, and shared objectives.
• Champion a customer-first mindset and embody REI's values, supporting seamless customer experiences and long-term business success.

Benefits

• Employee discount
• Access to health benefits
• Retirement savings plan
• Accrued time off

What This Job Offers

• Job Type: Full-time
• Career Level: Manager