General Manager - Final Mile Delivery Operations

Apogee Delivery and Installation•North Charleston, SC

About The Position

Apogee Delivery is seeking an experienced, hands-on General Manager to lead its final-mile delivery operation in the Greater North Charleston, South Carolina market. This is a visible, active leadership role responsible for the complete performance of the location, including financial results, client satisfaction, carrier performance, employee leadership, compliance, and the customer delivery experience. The General Manager is expected to take full ownership of the operation, build strong relationships, hold teams accountable, and establish operational excellence and customer service as standards. The role oversees location operations and profitability, contracted carriers and delivery teams, client relationships, dispatch and operational leadership, safety and compliance, and continuous improvement. The General Manager maintains a strong presence during critical operating periods, including morning load-outs and peak delivery days, and uses performance data to identify issues, implement corrective actions, and improve measurable outcomes. The position requires at least three years of leadership experience in final-mile delivery, logistics, transportation, warehousing, retail operations, or a similar service-based environment. Candidates should have experience leading a location, terminal, distribution operation, or field-based team; managing financial performance or a location-level P&L; leading employees and contracted providers; and managing client relationships. The schedule is flexible according to operational needs and may include early mornings, weekends, holidays, and peak-volume periods. Salary is $70,000–$85,000 per year.

Requirements

Three or more years of leadership experience in final-mile delivery, logistics, transportation, warehousing, retail operations, or a similar service-based environment.
Previous experience managing a location, terminal, distribution operation, or field-based team.
Demonstrated experience managing financial performance, budgets, operating costs, or a location-level P&L.
Strong ability to lead employees and independent contracted service providers.
Proven success managing client relationships in a high-expectation environment.
Ability to make decisions quickly, communicate clearly, and remain composed under pressure.
Strong coaching, accountability, conflict-resolution, and problem-solving skills.
Comfort working with performance reports, spreadsheets, scorecards, and operational systems.
Working knowledge of safety, employment, transportation, and contractor-compliance expectations.
Ability to work a flexible schedule based on operational needs, including early mornings, weekends, holidays, and peak-volume periods.

Responsibilities

Take ownership of the North Charleston location’s operational and financial performance, including profit and loss, labor costs, operating expenses, productivity, and profitability.
Build and execute operating plans that support service expectations and business goals; identify performance gaps and implement sustainable corrective actions.
Maintain a visible presence during critical operating periods, including morning load-outs and peak delivery days.
Lead daily performance of contracted motor carriers, drivers, helpers, dispatchers, and operational support personnel.
Ensure sufficient qualified delivery teams are available for daily and seasonal volume.
Monitor delivery performance, completion rates, customer satisfaction, claims, damages, attendance, route execution, and service quality.
Coach underperforming carriers and delivery teams using documented improvement plans and consistent follow-up; hold them accountable to company, client, safety, compliance, and customer-service expectations.
Build strong relationships with delivery teams while maintaining professional standards and accountability.
Serve as the primary operational leader and relationship owner for the North Charleston location’s client; communicate proactively about service levels, staffing, challenges, risks, and corrective actions.
Participate in client meetings, performance reviews, and operational planning; investigate and resolve client concerns promptly.
Lead, coach, and develop the dispatch and operational leadership team; set expectations, provide feedback, address performance concerns with Human Resources, and develop future supervisors and managers.
Create a positive, disciplined, results-oriented workplace culture in which employees understand their responsibilities and are accountable for results.
Ensure employees, carriers, drivers, and helpers meet qualification requirements and maintain compliance with background checks, motor vehicle records, drug screening, insurance, identification, training, and documentation requirements.
Enforce safety procedures, equipment standards, customer-property protection requirements, and delivery protocols; prevent unqualified or unauthorized personnel from participating in delivery operations.
Promptly investigate incidents, claims, customer complaints, injuries, and compliance concerns; partner with Risk, Compliance, Human Resources, and Operations to reduce exposure and strengthen controls.
Track and improve KPIs, including customer satisfaction and five-star ratings, delivery completion, on-time performance, claims and damages, customer issues, route and labor productivity, carrier attendance and reliability, safety, compliance, and profitability.
Lead regular performance reviews with employees and contracted carriers; use reporting and operational data to identify trends, root causes, and improvement opportunities.
Develop action plans with measurable owners, deadlines, and expected outcomes, and ensure improvement initiatives are completed.