General Manager - Final Mile Delivery Operations

Apogee Delivery and Installation Inc•North Charleston, SC

About The Position

Apogee Delivery is seeking a hands-on General Manager to lead its final-mile delivery operation in the Greater North Charleston, South Carolina market. The role owns the location’s operational and financial performance, including profit and loss, labor costs, expenses, productivity, profitability, client satisfaction, carrier performance, employee leadership, compliance, and the customer delivery experience. The General Manager is expected to maintain a visible presence during critical operating periods, including morning load-out and peak delivery days. The position leads contracted motor carriers, drivers, helpers, dispatchers, and operational support personnel; ensures sufficient qualified delivery teams; monitors service and operational results; and holds teams accountable through coaching and improvement plans. The General Manager serves as the primary operational leader and relationship owner for the client, communicates proactively about performance and risks, and resolves client concerns promptly. The role also leads and develops dispatch and operational leaders, enforces qualification, safety, and compliance standards, investigates incidents and complaints, and works with internal Risk, Compliance, Human Resources, and Operations teams. It tracks key performance indicators, uses reporting and operational data to identify improvement opportunities, and ensures action plans are completed. The schedule is flexible according to operational needs and may include early mornings, weekends, holidays, and peak-volume periods.

Requirements

At least three years of leadership experience in final-mile delivery, logistics, transportation, warehousing, retail operations, or a similar service-based environment.
Previous experience managing a location, terminal, distribution operation, or field-based team.
Demonstrated experience managing financial performance, budgets, operating costs, or a location-level profit and loss statement.
Ability to lead both employees and independent contracted service providers.
Proven success managing client relationships in a high-expectation environment.
Ability to make decisions quickly, communicate clearly, and remain composed under pressure.
Strong coaching, accountability, conflict-resolution, and problem-solving skills.
Comfort working with performance reports, spreadsheets, scorecards, and operational systems.
Working knowledge of safety, employment, transportation, and contractor-compliance expectations.
Ability to work a flexible schedule based on operational needs, including early mornings, weekends, holidays, and peak-volume periods.

Responsibilities

Own the North Charleston location’s operational and financial performance, including profit and loss, labor costs, operating expenses, productivity, and profitability.
Build and execute operating plans aligned with service expectations and business goals; identify performance gaps and implement corrective actions.
Maintain a strong operating presence during critical periods, including morning load-out and peak delivery days.
Lead daily performance of contracted motor carriers, drivers, helpers, dispatchers, and operational support personnel.
Ensure sufficient qualified delivery teams are available for daily and seasonal volume.
Monitor delivery performance, completion rates, customer satisfaction, claims, damages, attendance, route execution, and service quality.
Coach underperforming carriers and delivery teams through documented improvement plans and follow-up; hold them accountable to company, client, safety, compliance, and customer-service expectations.
Serve as the primary operational leader and relationship owner for the client in the North Charleston location.
Communicate proactively with the client about service levels, staffing, delivery challenges, risks, and corrective actions; participate in meetings, performance reviews, and operational planning.
Acknowledge, investigate, and resolve client concerns promptly, representing Apogee professionally and protecting the client relationship.
Lead, coach, and develop the dispatch and operational leadership team; set expectations, provide feedback, and develop future supervisors and managers.
Address performance concerns consistently and professionally in partnership with Human Resources, and promote a positive, disciplined, results-oriented workplace.
Ensure employees, carriers, drivers, and helpers meet qualification requirements, including background checks, motor vehicle records, drug screening, insurance, identification, training, and documentation.
Enforce safety procedures, equipment standards, customer-property protection requirements, and delivery protocols; prevent unqualified or unauthorized personnel from participating in operations.
Investigate incidents, claims, customer complaints, injuries, and compliance concerns promptly, partnering with Risk, Compliance, Human Resources, and Operations teams to reduce exposure and strengthen controls.
Track and improve key performance indicators, including customer satisfaction, delivery completion, on-time performance, claims and damage frequency, customer issue rate, route and labor productivity, carrier attendance and reliability, safety and compliance, and profitability.
Lead regular performance reviews with employees and contracted carriers; use reports and operational data to identify trends, root causes, and improvement opportunities.
Develop and follow through on action plans with measurable owners, deadlines, and expected outcomes.