Senior Manager, Final Mile Delivery

TBC Corporation•Lake Park, FL

About The Position

The Senior Manager, Final Mile Delivery leads the strategy, execution, optimization, and performance management of final mile transportation operations across a national network of 103 distribution centers. The role supports a fleet of approximately 850 company-owned delivery vehicles and drivers, serving national accounts, regional chains, independent tire dealers, automotive service providers, and local retailers. This position is the central leader for final mile delivery performance and partners closely with Distribution Center Operations leadership to coordinate daily route execution, fleet productivity, customer service, and cost efficiency. The Senior Manager uses data, analytics, routing technology, and process improvement methods to optimize routes, increase vehicle cube utilization and asset productivity, reduce transportation costs, and improve on-time delivery and customer satisfaction. The role also leads routing technology and network optimization, transportation analytics and performance management, customer delivery innovations, financial oversight, and continuous improvement. It provides leadership and transportation expertise to field operations teams and transportation managers across the network.

Requirements

Bachelor's degree in Supply Chain, Logistics, Transportation, Business Administration, or a related field.
10 to 12 years of progressive transportation and fleet management experience.
At least 5 years leading large-scale final mile delivery operations in a private fleet environment.
Experience managing diverse fleets that include vans, box trucks, straight trucks, tractor-trailers, and third-party courier networks.
Experience supporting multi-site distribution operations across a national network.
Demonstrated success implementing routing technology and route optimization solutions.
Strong background in transportation analytics, productivity management, and cost reduction initiatives.
Experience developing fleet utilization strategies and transportation performance programs.
Deep understanding of final mile transportation operations and private fleet management.
Strong expertise in route optimization, territory planning, and transportation network design.
Exceptional analytical and problem-solving capabilities.
Advanced knowledge of transportation KPIs, cost management, and productivity analysis.
Ability to influence and collaborate with operations leadership across a large distributed network.
Strong financial acumen and budget management experience.
Executive-level communication and presentation skills.
Ability to lead organizational change and enterprise-wide initiatives.
Proficiency in transportation technology, business intelligence tools, and data visualization platforms.

Nice To Haves

Experience in wholesale distribution, tire distribution, automotive aftermarket, industrial distribution, or related high-volume delivery environments.
Experience managing transportation operations supporting more than 100 distribution centers.
Advanced experience with transportation management systems (TMS), routing software, GPS telematics, and fleet analytics platforms.
Lean, Six Sigma, or Continuous Improvement certification.
MBA or advanced degree.

Responsibilities

Lead national final mile delivery strategy across 103 distribution centers.
Ensure consistent execution of routing, dispatch, and delivery standards across locations.
Partner with Distribution Center Operations leadership to align transportation with warehouse operations, customer commitments, and service expectations.
Develop and implement best practices and governance processes for operational consistency, efficiency, and compliance with transportation policies and procedures.
Manage performance and utilization strategies for a fleet of approximately 850 vehicles, including vans, box trucks, straight trucks, tractor-trailers, and courier services.
Develop fleet efficiency initiatives to improve asset utilization and driver productivity.
Maximize route density, cube utilization, stop productivity, load planning, and transportation efficiency.
Reduce empty miles, excess route capacity, and unnecessary transportation spending; optimize fleet deployment across geographic markets and customer segments.
Lead deployment, administration, and continuous improvement of routing and route optimization technologies.
Partner with technology and operations teams to improve route planning and transportation visibility, and evaluate emerging transportation technologies.
Use predictive analytics and business intelligence tools to support network optimization.
Analyze transportation data and lead root-cause analysis to identify cost reductions, service improvements, productivity gains, route efficiencies, and network optimization opportunities.
Develop executive-level reports, dashboards, and KPI scorecards and use analytics for continuous improvement and strategic decisions.
Develop transportation solutions and delivery improvements that enhance customer satisfaction and relationships.
Collaborate with sales, customer service, and operations leaders on customer delivery requirements and service opportunities.
Improve delivery flexibility, communication, visibility, reliability, on-time delivery performance, and overall customer experience.
Support strategic customer programs and customized delivery solutions for national, regional, and local retail customers.
Develop and monitor transportation budgets, productivity metrics, and operating expenses.
Identify and execute transportation cost reductions while maintaining or improving service levels.
Build business cases for routing technology, fleet optimization tools, and productivity initiatives; measure and report financial outcomes of improvement programs.
Provide leadership and transportation expertise to field operations teams and transportation managers.
Promote accountability, safety, continuous improvement, and operational excellence.
Partner with Supply Chain and Logistics leadership and lead cross-functional teams on productivity, process improvement, and service enhancement initiatives.
Establish and maintain transportation operating standards, performance expectations, and best practices.
Own and continuously improve transportation KPIs, including on-time delivery, cost metrics, fleet and vehicle utilization, route efficiency, driver productivity, customer service, transportation expense, safety, and delivery claims.