Final Mile Manager

Arhaus • Westlake, TX

2d

About The Position

The Final Mile Manager, Final Mile Operations, leads Final Mile Partners and third-party logistics (3PL) relationships and oversees overall performance at designated hubs. The role ensures providers follow Arhaus standard operating procedures, meet delivery deadlines, and provide a consistent, brand-right customer experience. It requires strategic focus, physical presence, and active participation in hub operations to ensure service exceeds customers’ delivery needs.

In partnership with the 3PL Provider Management team, the manager oversees day-to-day hub operations, monitors performance metrics, participates in morning loadouts and standup meetings, supports local store management, and regularly attends store transfer deliveries. The manager identifies improvement opportunities and shares best practices, product information, and assembly instructions with providers to support delivery-team training. Responsibilities also include conducting on-site audits, investigating delivery failures and escalations, resolving issues and identifying root causes, and approving 3PL invoices for billing accuracy.

Requirements

• High school diploma required; a college degree is preferred.
• 3–5 years of experience in logistics or home delivery operations.
• Valid driver's license.
• Reliable transportation.
• Working knowledge of database applications and Microsoft Office Suite, including Excel, Outlook, PowerPoint, Word, and Teams.
• Flexibility with work hours as needed; typical start times are 6 a.m., and the role uses a personal vehicle for ride-alongs and store visits.
• No physical limitations that prevent carrying and moving furniture weighing up to 150 pounds.
• Ability to maintain the confidentiality of customer information.
• Knowledge of operations.
• Ability to handle confrontation and resolve conflicts.
• Commitment to meeting or exceeding internal and external customer standards.
• Ability to adapt quickly to change, multitask, manage competing priorities, and manage time effectively.
• Ability to work independently, take initiative, and make decisions with limited supervision.
• Ability to thrive in a fast-paced environment.
• Analytical ability to understand business challenges, solve complex problems, and drive solutions.
• Demonstrated ability to communicate, collaborate, and influence cross-functionally and achieve results through internal and external partnerships.

Nice To Haves

• College degree.

Responsibilities

• Oversee day-to-day operations at designated hub facilities and ensure adherence to standard operating procedures.
• Monitor provider performance metrics, including cost per stop, order cycle time, on-time delivery percentages, return and exchange rates, and customer satisfaction.
• Participate in morning loadouts and standup meetings with drive teams and 3PL provider management.
• Build and maintain strong internal and external partnerships; support local store management as issues arise and regularly attend store transfer deliveries.
• Work with 3PL Provider Management to identify improvement areas and share best practices across locations and with colleagues.
• Share product-specific information and assembly instructions with 3PL providers to promote delivery-team training and education.
• Conduct on-site operations audits and uphold accountability standards.
• Monitor the delivery experience, investigate delivery failures and escalations, and provide resolutions and root-cause findings to internal and external customers.
• Approve 3PL provider invoices for billing accuracy.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED