Final Mile Delivery Operations Manager

Apogee Delivery and Installation•Bellingham, MA

7d•Onsite

About The Position

Apogee Delivery is seeking an Operations Manager to lead daily delivery and appliance installation operations for its Boston market, based in Bellingham, Massachusetts. The role works closely with local and regional leadership, dispatch staff, contracted delivery carriers, and client representatives to provide safe, reliable service and a strong customer experience. The manager leads daily dispatch and route execution, develops staff, coordinates carriers, handles service issues and escalations, monitors performance and costs, supports compliance, and maintains accurate operational records. The position is on-site and requires schedule flexibility to support early morning dispatch, weekend coverage, and peak delivery periods based on business needs. Success means dependable route coverage, organized daily dispatch, responsive communication, strong customer service, and consistent follow-through. The manager is expected to identify issues early, take responsibility for resolving them, and build a team that delivers on its commitments.

Requirements

At least 3 years of experience in delivery, transportation, logistics, dispatch, distribution, or warehouse operations, including supervisory or management experience.
Demonstrated ability to lead teams, set expectations, and address performance concerns professionally.
Strong organizational skills and ability to manage competing priorities in a busy operation.
Sound judgment and practical problem-solving skills when dealing with delays, staffing gaps, customer concerns, or service issues.
Clear written and verbal communication skills, including confidence working with clients and delivery partners.
Ability to use operational reports and performance metrics to identify problems and improve results.
Proficiency with spreadsheets, email, and dispatch or transportation management systems.
Ability to work on-site in Bellingham, Massachusetts, with schedule flexibility to support operational needs.

Nice To Haves

Experience in final mile delivery, appliance installation, or large-item home delivery.
Experience supporting a major retail delivery account.
Experience coordinating independent delivery carriers or contracted transportation providers.
Experience improving customer satisfaction, reducing delivery failures, managing claims, and controlling operating costs.

Responsibilities

Coordinate morning dispatch, delivery team readiness, route coverage, daily execution through route completion, and end-of-day follow-up.
Set expectations for dispatch and operations employees, provide coaching, address performance issues, and maintain accountability.
Coordinate with carrier owners and delivery teams to maintain capacity, communicate service expectations, and address recurring performance concerns.
Support dispatch throughout the day, identify delays and delivery exceptions, and coordinate timely solutions.
Communicate with client representatives about daily operating needs, service concerns, capacity updates, and corrective actions.
Review customer satisfaction, delivery completion, on-time performance, productivity, and service failures; identify trends and follow through on improvements.
Partner with recruiting and compliance teams to ensure delivery personnel have required approvals, credentials, and documentation before assignment.
Promote safe product handling, proper delivery and installation practices, professional conduct, and respect for customer property.
Respond to delivery issues, customer concerns, and damage incidents; ensure timely documentation and coordinate follow-up.
Monitor staffing, overtime, route coverage, and avoidable expenses while maintaining service standards.
Ensure route activity, delivery exceptions, staffing information, and operational reports are complete and accurate for billing, payroll, and management review.
Plan for peak periods, staffing changes, and capacity needs, and communicate potential gaps early.