General Manager - Final Mile

Werner Enterprises•Jacksonville, FL

About The Position

The General Manager leads contracted independent home delivery teams and internal employees in a fast-paced final-mile operation. Reporting to the Field Regional Delivery Operations Manager, this role oversees transportation, warehouse, and home delivery operations, aligning processes and communications with client requirements to deliver a positive customer experience and maintain strong client partnerships. The General Manager also directs the development of warehouse personnel, operations, and contracted delivery partners. The position is full-time, scheduled 5:00 a.m. to 2:00 p.m., five days per week, Monday through Saturday. The role requires managing up to nine or more White Glove Furniture delivery units per day. Candidates must successfully complete pre-employment testing, a background check, drug screening, and a physical exam.

Requirements

Experience managing home delivery, third-party logistics (3PL), home décor or installations, and P&Ls; the posting gives differing experience thresholds of 2–3 years and 3–5 years.
Strong knowledge of warehouse processes, technology, retail order fulfillment, transportation, and supply chain management.
Excellent written and verbal communication skills.
Organizational and planning skills, including the ability to define a problem, collect data, determine root cause, and work with a team to resolve it.
Experience in a direct customer-interaction role and a background managing work teams to meet client expectations.
Demonstrated leadership ability, including building, mentoring, training, developing, and leading a team.
Strong computer skills, especially Microsoft Office Suite (Excel, Word, and PowerPoint).
At least 2–3 years of experience in warehouse management, distribution, and inventory control, preferably in big-box consumer goods or last-mile distribution (3PL).
A proven track record of successful warehouse management for large clients with multi-year service agreements.
Ability to manage nine or more White Glove Furniture delivery units per day and contracted independent home delivery teams.
Successful completion of pre-employment testing, a background check, drug screening, and a physical exam.

Nice To Haves

Warehouse management, distribution, and inventory-control experience in big-box consumer goods or last-mile distribution (3PL) is preferred.

Responsibilities

Align delivery-operation activities with the client’s goals and expectations.
Measure and monitor the fulfillment cycle, including transportation, receiving, quality inspections, and return inventory management, to meet or exceed client requirements.
Ensure a safe work environment and safe equipment operation in compliance with OSHA and applicable state and local fire and safety regulations.
Support enforcement of government regulations related to warehouse and transportation operations.
Support policies and procedures for maintenance activities.
Promote a team-oriented work environment.
Review and analyze activity, operating, and forecast reports with senior management to determine whether operational changes are needed.
Direct, coordinate, motivate, and evaluate direct reports.
Establish and direct personal-development plans that support client requirements and specifications.
Manage KPI reporting.
Lead contracted independent home delivery teams and associated internal employees.
Manage up to nine or more White Glove Furniture delivery units per day.