General Manager - Final Mile

Werner Enterprises•Jacksonville, FL

About The Position

The General Manager leads contracted independent home delivery teams and associated internal employees in a fast-paced final-mile operation. Reporting to the Field Regional Delivery Operations Manager, this role manages transportation, warehouse, and home delivery operations, aligning processes and communications with client requirements to deliver a positive customer experience and maintain strong client partnerships. The position also directs the development of warehouse personnel, operations, and contracted delivery partners. The General Manager supports strategic and operational objectives, monitors the fulfillment cycle, promotes a safe and compliant workplace, manages KPI reporting, and evaluates operating and forecast information to determine whether operational changes are needed. The role also supports the direction and development of direct reports and delivery partners. The position is full-time, scheduled from 5:00 a.m. to 2:00 p.m., five days per week, with workdays scheduled Monday through Saturday. The employer requires successful completion of pre-employment testing, a background check, drug screening, and a physical exam.

Requirements

Three to five years of effective experience managing home delivery, third-party logistics (3PL), home décor or installations, and P&Ls (as stated in the job summary).
Strong knowledge of warehouse processes, technology, retail order fulfillment, transportation, and supply chain management.
Excellent written and verbal communication skills.
Organizational and planning skills, including the ability to define problems, collect data, determine root causes, and work with a team to resolve issues.
Experience in a direct customer-interaction role and a solid background managing work teams to meet client expectations.
Demonstrated leadership ability, including the ability to build, mentor, train, develop, and lead a team.
Strong computer skills, especially with Microsoft Office Suite, including Excel, Word, and PowerPoint.
At least 2–3 years of experience in warehouse management, distribution, and inventory control; experience in big-box consumer goods or last-mile distribution (3PL) is preferred.
A proven track record of successful warehouse management for large clients with multi-year service agreements.
Two to three years of effective experience managing home delivery, 3PL, and P&Ls (as stated in the requirements).
Successful completion of pre-employment testing, background screening, drug screening, and a physical exam.

Nice To Haves

Warehouse management, distribution, and inventory control experience in big-box consumer goods or last-mile distribution (3PL) is preferred.

Responsibilities

Support strategic direction so delivery operations align with the client’s goals and expectations.
Measure and monitor the complete fulfillment cycle, including transportation, receiving and quality inspections, and return inventory management, to meet or exceed client requirements.
Ensure a safe work environment and safe equipment operation in compliance with OSHA and state and local fire and safety regulations.
Support enforcement of government regulations related to warehouse and transportation operations, including OSHA requirements.
Support policies and procedures for maintenance activities.
Support a team-oriented culture.
Review and analyze activity, operating, and forecast reports with senior management to determine whether operational modifications are needed.
Support the direction, coordination, motivation, and evaluation of direct reports.
Establish and direct personal development plans that support client requirements and specifications.
Manage KPI reporting.
Manage up to 9 or more white-glove furniture delivery units per day and contracted independent home delivery teams.