Final Mile General Manager

Eva Logistics•Charlotte, NC

About The Position

The General Manager leads and oversees local Final Mile Delivery operations in a hands-on leadership role. This person owns daily performance, develops high-performing teams, builds strong relationships with clients and delivery partners, and implements strategies to improve efficiency, accountability, customer satisfaction, and profitability. The role requires a proactive problem-solver with a background in logistics, transportation, or final-mile delivery operations. The General Manager directs daily operations, monitors and improves performance metrics, resolves operational challenges, and maintains staffing and resource readiness. The role also includes team leadership and development, recruiting and performance management, local budget and expense oversight, operational reporting to senior leadership, and ensuring compliance with client requirements and service standards. The General Manager serves as a key client contact and oversees delivery teams and third-party partners.

Requirements

Demonstrated experience in operations management, logistics, transportation, or a comparable leadership role.
Proven ability to lead teams, manage competing priorities, and deliver measurable operational results.
Strong understanding of budgeting, cost control, resource allocation, and performance management.
Excellent analytical, organizational, and problem-solving abilities.
Strong interpersonal and communication skills, with the ability to build relationships at all organizational levels.
Ability to make sound decisions under pressure and adapt quickly to changing operational demands.
Proficiency in performance reporting, operational systems, and standard business software.
Hands-on, accountable leadership style and commitment to continuous improvement.

Nice To Haves

Previous management experience within a Third-Party Logistics (3PL) or Final Mile Delivery environment.
Experience overseeing furniture delivery, white-glove delivery, or other high-touch residential delivery operations.
Familiarity with delivery performance metrics, service-level agreements, and client compliance requirements.
Experience managing independent contractors, delivery partners, or multi-team transportation operations.
Bilingual proficiency in English and Spanish is a plus.

Responsibilities

Direct and oversee daily final-mile delivery operations to ensure efficient execution and consistent service quality.
Monitor, analyze, and improve KPIs, including on-time delivery, customer satisfaction, service quality, and operational efficiency.
Identify operational challenges and implement solutions to improve performance and minimize service disruptions.
Develop and execute strategies to maximize productivity, reduce costs, and maintain profitability.
Establish and enforce operational procedures, company policies, and client-specific service standards.
Maintain operational readiness through staffing, resource planning, and coordination.
Lead, coach, and develop the team, promoting accountability, professionalism, and continuous improvement.
Oversee recruiting, onboarding, training, and performance management.
Set expectations, provide constructive feedback, and foster a results-oriented team culture.
Address personnel challenges promptly and professionally and promote a positive, safe, and productive work environment.
Manage local operating budgets, control expenses, and identify cost-saving opportunities.
Evaluate financial and operational performance to support business objectives and profitability targets.
Optimize staffing, delivery resources, and operational processes without compromising service quality.
Provide accurate and timely performance reporting, operational updates, and improvement plans to senior leadership.
Serve as a key point of contact for client representatives and maintain strong professional relationships and open communication.
Ensure client expectations, contractual requirements, and SLAs are met or exceeded.
Oversee delivery teams and third-party delivery partners to ensure compliance with operational and service standards.
Respond to escalations, service failures, and operational concerns with a solutions-focused approach.
Collaborate with internal leadership and client stakeholders to identify opportunities for continuous improvement.