General Manager - 3PL Final Mile (FT)

Direct Impact Logistics•Cranbury, NJ

About The Position

The General Manager leads and oversees local final-mile delivery operations in a fast-paced logistics environment. This hands-on leadership role owns daily performance and focuses on operational excellence, customer satisfaction, team development, and profitability. The General Manager builds relationships with clients and delivery partners and implements strategies to improve efficiency, accountability, and sustainable growth. The role directs delivery operations, monitors and improves performance metrics, manages staffing and resources, and establishes procedures and service standards. It also oversees recruiting, onboarding, training, and performance management; manages local budgets and expenses; and provides performance reporting and improvement plans to senior leadership. The General Manager serves as a key client contact, ensures contractual and service-level requirements are met, and addresses escalations and operational concerns.

Requirements

Demonstrated experience in operations management, logistics, transportation, or a comparable leadership role.
Proven ability to lead teams, manage competing priorities, and deliver measurable operational results.
Strong understanding of budgeting, cost control, resource allocation, and performance management.
Excellent analytical, organizational, and problem-solving abilities.
Strong interpersonal and communication skills, including the ability to build relationships at all organizational levels.
Ability to make sound decisions under pressure and adapt quickly to changing operational demands.
Proficiency in performance reporting, operational systems, and standard business software.
A hands-on, accountable leadership style and commitment to continuous improvement.

Nice To Haves

Previous management experience in a Third-Party Logistics (3PL) or Final Mile Delivery environment.
Experience overseeing furniture delivery, white-glove delivery, or other high-touch residential delivery operations.
Familiarity with delivery performance metrics, service-level agreements, and client compliance requirements.
Experience managing independent contractors, delivery partners, or multi-team transportation operations.
Bilingual proficiency in English and Spanish.

Responsibilities

Direct and oversee daily final-mile delivery operations to ensure efficient execution and consistent service quality.
Monitor, analyze, and improve KPIs, including on-time delivery, customer satisfaction, service quality, and operational efficiency.
Identify operational challenges and implement solutions to improve performance and minimize service disruptions.
Develop and execute strategies to maximize productivity, reduce costs, and maintain profitability.
Establish and enforce operational procedures, company policies, and client-specific service standards.
Maintain operational readiness through staffing, resource planning, and coordination.
Lead, coach, and develop the team, promoting accountability, professionalism, continuous improvement, safety, teamwork, and operational excellence.
Oversee recruiting, onboarding, training, and performance management.
Set expectations, provide constructive feedback, and address personnel challenges promptly and professionally.
Manage local operating budgets, control expenses, and identify cost-saving opportunities.
Evaluate financial and operational performance to help achieve business objectives and profitability targets.
Optimize staffing, delivery resources, and operational processes without compromising service quality.
Provide timely performance reporting, operational updates, and improvement plans to senior leadership.
Serve as a key point of contact for client representatives and maintain professional relationships and open communication.
Ensure client expectations, contractual requirements, and service-level agreements are met or exceeded.
Oversee delivery teams and third-party delivery partners to ensure compliance with operational and service standards.
Respond to escalations, service failures, and operational concerns with a solutions-focused approach.
Collaborate with internal leadership and client stakeholders to identify continuous-improvement opportunities.