Event Services Regional Manager of Operations

Allied Universal • Dallas, TX

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About The Position

Allied Universal is hiring a Regional Manager - Operations to oversee event security and guest services business operations throughout a designated region. The role provides tactical and strategic leadership support to branch leadership across operational, financial, administrative, client-relations, and staffing activities. The position may require up to 50% travel, including some overnight stays. The annual salary is $90,000 to $100,000, with a car allowance and fuel card.

Requirements

• One of the following education and experience combinations: bachelor’s degree in criminal justice, sales, marketing, business administration, or hospitality; associate’s degree in one of those fields and at least three years of security management experience; or high school diploma or equivalent and at least five years of security management experience.
• At least seven years of general management experience in the event security and guest services or crowd management industry.
• At least five years of leadership experience delivering event and guest services to large, multi-location customers.
• Licensing may be required before employment, subject to state and local laws and regulations.
• Strong customer service skills and outstanding oral and written communication skills.
• Detailed logistical and analytical skills; understanding of business processes and their purpose.
• Excellent organizational and prioritization skills, including the ability to manage competing assignments and deadlines.
• Ability to build strong internal relationships across organizational levels and lead under difficult service-delivery timeframes.
• Willingness to attend professional networking or community events as needed to develop business relationships and opportunities.
• Proficiency in Microsoft Office applications and ability to use available office-management technology.
• Professional, articulate communication and sound independent judgment and discretion.
• Strong understanding and skill in ABI system management.
• Planning, organizing, and attention-to-detail skills; problem-solving and active-listening skills.
• Ability to encourage teamwork and mediate conflict tactfully and diplomatically.
• Ability to assess situations, identify critical issues, and write clearly and accurately.
• Team leadership, coaching, mentoring, motivation, and strategic-orientation skills.

Nice To Haves

• Prior contract or proprietary security services, related service industry, law enforcement, or military experience.
• Experience in scheduling, operations, or other security-industry functions.

Responsibilities

• Ensure world-class customer service for clients and manage client relations, new job startups and account transitions, and employee relations.
• Attend client, security, and corporate meetings relevant to the region’s operational and fiscal success.
• Conduct routine compliance assessments of designated branches and accounts, including management, administration, supervision, and client satisfaction.
• Ensure company policies and procedures are properly communicated and followed, aligning them with the event-based industry.
• Serve as an ambassador and liaison between Allied Universal Event Services and current and prospective clients.
• Maintain communication with the Sr. Regional Director - Operations about client or leadership concerns, complaints, budgetary issues, and other important regional matters.
• Identify, instruct, and mentor candidates for managerial and supervisory roles in field and office settings.
• Ensure scheduling practices are followed so client orders are staffed promptly through ABI and WinTeam.
• Develop positive relationships with HR, Recruiting, and Training leaders to maintain a reliable network of skilled and trained regional labor resources.
• Audit designated branches and accounts to ensure budgetary and fiscal goals are met or exceeded.
• Build a positive culture of goal-oriented teams.
• Implement and monitor compliance with company-wide programs, including licensing, investigations, employee benefit programs, branch office procedures, resource policies, and employee coaching and discipline.
• Oversee regional profitability and financial impacts, holding branch management accountable for event-specific profitability, resource utilization, unbilled time and overtime, and training expenses.
• Direct and administer regional event security operations, providing guidance on operational issues related to client relations, payroll and billing resolution, recruiting and hiring, and service delivery.

Benefits

• Medical, dental, and vision insurance.
• Basic life, AD&D, and disability insurance.
• Company 401(k) plan, subject to eligibility requirements.
• Eight paid holidays annually, five sick days, and four personal days.
• Vacation accrued at 3.08 hours biweekly; unused vacation is paid out only where required by law.
• Car allowance and fuel card.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager