Event Services Regional Manager of Operations

Allied Universal • Dallas, TX

3d

About The Position

The Regional Manager - Operations oversees event security and guest services business operations throughout a designated region. The role provides tactical and strategic leadership support to branch leadership across operational, financial, administrative, client relations, and staffing activities. The position may require up to 25% travel, including some overnight stays.

Requirements

• Meet one of the following education and experience combinations: bachelor’s degree in criminal justice, sales, marketing, business administration, or hospitality; associate’s degree in one of those fields and at least three years of security management experience; or high school diploma or equivalent and at least five years of security management experience.
• At least seven years of general management experience in the event security and guest services or crowd management industry.
• At least five years of leadership experience delivering event and guest services to large multi-location customers.
• Licensing may be required before employment, subject to state and local laws and regulations.
• Demonstrated strong customer service skills and outstanding oral and written communication skills.
• Detailed logistical and analytical skills and an understanding of business processes and their purpose.
• Strong organizational and prioritization skills, including the ability to manage competing assignments and deadlines.
• Ability to lead effectively, build relationships across organizational levels, and manage difficult service delivery timeframes.
• Willingness to attend professional networking or community events as needed to develop business relationships and opportunities.
• Proficiency in Microsoft Office and effective use of office management technology.
• Strong understanding of and skill in ABI system management.
• Professional, articulate, and able to exercise sound independent judgment and discretion.
• Planning, organizing, and attention-to-detail skills; problem-solving and active-listening skills.
• Ability to encourage teamwork and mediate conflict with tact and diplomacy.
• Ability to assess situations, identify critical issues quickly, and write informatively, clearly, and accurately.
• Team leadership skills, including coaching, mentoring, and motivating, and a strategic orientation.

Nice To Haves

• Prior contract or proprietary security services, related service industry, law enforcement, or military experience.
• Experience in scheduling, operations, or other security industry functions.

Responsibilities

• Ensure world-class customer service for clients while managing client relations, new job startups and account transitions, and employee relations.
• Attend client, security, and corporate meetings relevant to the region’s operational and fiscal success.
• Conduct routine compliance assessments of designated branches and accounts, including management, administration, supervision, and client satisfaction.
• Ensure company policies and procedures are disseminated and followed, aligning them with the event-based industry’s standards where appropriate.
• Serve as an ambassador and liaison between Allied Universal Event Services and current and prospective clients.
• Maintain communication with the Senior Regional Director - Operations regarding client issues, leadership performance, complaints, budgetary and fiscal issues, and other important regional matters.
• Identify, instruct, and mentor potential managerial and supervisory candidates in field and office roles.
• Ensure scheduling practices are followed so client orders are staffed in a timely manner through ABI and WinTeam.
• Build relationships with HR, Recruiting, and Training leaders to develop and maintain a reliable network of skilled and trained regional labor resources.
• Audit designated branches and accounts to help meet and exceed budgetary and fiscal goals.
• Establish a positive culture of goal-oriented teams.
• Implement and monitor compliance with company-wide programs, including licensing, investigations, employee benefit programs, branch procedures, resource policies, and employee coaching and discipline.
• Manage regional profitability and financial impacts, holding branch management accountable for event-specific profitability, resource utilization, unbilled time and overtime, and training expenses.
• Direct and administer regional event security operations, guiding and supporting client relations, payroll and billing resolution, recruiting and hiring, and service issues.

Benefits

• Medical, dental, vision, basic life, AD&D, and disability insurance.
• Company 401(k) plan, subject to eligibility requirements.
• Eight paid holidays annually, five sick days, and four personal days.
• Vacation accrual of 3.08 hours biweekly; unused vacation is paid out only where required by law.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager