Business Operations Manager (Onsite)

Cisco•San Jose, CA

1d•$148,500 - $193,300•Onsite

About The Position

Cisco’s Failure Analysis & Prevention team is part of the Technology and Quality organization, which delivers customer-focused quality and reliability solutions and infrastructure for Cisco products. The organization supports Cisco’s competitive advantage through innovation and excellence in manufacturing technology, test and component engineering, NPI, and closed-loop quality management. The Business Operations Manager drives process improvement and manages complex projects and programs. The role solves highly complex problems, defines and validates project scope, plans, schedules, success metrics, standards, and resource needs, and manages project delivery, scope, and costs with minimal supervision. It identifies and mitigates risks, coordinates cross-functional stakeholders, secures alignment and sponsorship, supports organizational change, and evaluates results to improve processes, productivity, and end products. The position also provides training and mentorship to team members. This is an onsite position based in Cisco’s San Jose, California office. The application window is expected to close on November 29, 2026. The posted starting salary range is $148,500 to $193,300; compensation varies by location and qualifications. The posting also provides location-specific salary ranges for certain states and describes Cisco benefits and incentive eligibility.

Requirements

Bachelor’s degree.
10 years of related project or program management experience.
Experience leading and managing cross-functional teams and external vendors.
Experience managing stakeholder expectations.
Communication, negotiation, and conflict-resolution skills.
Ability to define program scope, manage budgets, and allocate resources efficiently across multiple projects.
Ability to provide training and lead by example to new team members.

Nice To Haves

Master’s degree with 7 years of related experience.
Industry experience in semiconductor or manufacturing.
Excellent communication, organization, presentation, and analytical skills.
Experience working with cross-functional teams in a challenging environment.
Ability to communicate in Chinese, Spanish, or Vietnamese.

Responsibilities

Manage medium- to large-sized, moderately to highly risky projects involving cross-functional collaboration, interdependencies, and potential impact across multiple applications.
Solve complex problems, identify viable and innovative options, and use analysis and judgment to recommend solutions.
Drive process improvement and manage projects.
Define and validate project scope, plans, and schedules; define success metrics; and select and apply appropriate delivery, role, operational, and compliance standards.
Identify risks to project success and develop mitigation plans.
Manage delivery processes, scope, and costs for complex projects with minimal supervision; drive completion and mentor team members.
Build stakeholder partnerships, support, and sponsorship, and ensure alignment on project outcomes, deliverables, and solutions.
Drive organizational change by identifying project impacts, building awareness and support, and contributing to training development.
Evaluate project results against success metrics and develop or reengineer processes and resources to improve productivity and end products.
Provide training and lead by example for new team members.

Benefits

Medical, dental, and vision insurance, subject to plan eligibility rules.
401(k) plan with Cisco matching contribution.
Paid parental leave.
Short- and long-term disability coverage.
Basic life insurance.
Cisco restricted stock unit grants may be available, subject to eligibility and vesting terms.
10 paid holidays per full calendar year and one floating holiday for non-exempt employees.
One paid day off for an employee’s birthday, a paid year-end holiday shutdown, and four paid personal wellness days.
Paid vacation: non-exempt employees receive 16 days per full calendar year; exempt employees participate in a flexible vacation time-off program with no defined limit, subject to availability and business limitations.
80 hours of sick time off provided upon hire and each January 1, with up to 80 unused hours carried forward.
Additional paid time away may be requested for critical or emergency family issues.
Optional 10 paid volunteer days per full calendar year.
Non-sales employees may be eligible for annual bonuses, subject to Cisco policies.
Sales employees may be eligible for performance-based incentive pay, subject to the applicable Cisco plan.