Business Operations Manager (Onsite)
About The Position
Cisco's Failure Analysis & Prevention team is part of the Technology and Quality organization, which delivers customer-focused quality and reliability solutions and infrastructure for Cisco products. The organization supports innovation and excellence in manufacturing technology, test and component engineering, NPI, and closed-loop quality management. The Business Operations Manager helps drive process improvements and manage complex projects and programs. The role defines project scope, plans, schedules, success metrics, standards, risks, and mitigation plans; manages delivery, scope, and costs; and evaluates results to improve productivity and end products. The manager works with cross-functional teams and stakeholders to build support and alignment, drive organizational change, and contribute to training. The role also mentors team members and makes decisions that affect the quality, efficiency, and effectiveness of the function or client group.
Requirements
- Bachelor's degree.
- 10 years of related project or program management experience.
- Previous experience leading and managing cross-functional teams and external vendors.
- Experience managing stakeholder expectations, with communication, negotiation, and conflict-resolution skills.
- Ability to define program scope, manage budgets, and efficiently allocate resources across multiple projects.
Nice To Haves
- Master's degree with 7 years of related experience.
- Industry experience in semiconductor or manufacturing.
- Excellent communication, organization, presentation, and analytical skills.
- Experience working with cross-functional teams in a challenging environment.
- Ability to communicate in Chinese, Spanish, or Vietnamese.
Responsibilities
- Help drive processes and manage projects.
- Define and validate project scope, plans, and schedules for complex projects; define success metrics and select and apply appropriate standards.
- Identify risks to project success and create mitigation plans.
- Manage project delivery, scope, and costs for complex projects with minimal supervision, drive project completion, and mentor other team members.
- Establish stakeholder partnerships to build support, secure sponsorship, and align stakeholders on project outcomes, end products, and solutions.
- Drive change by identifying project impacts, building organizational awareness and support, and contributing to training development.
- Evaluate project results against success metrics and develop or reengineer processes and resources to improve productivity and end products.
- Solve complex problems by identifying viable, often innovative options and using analytical skills and judgment to recommend solutions.
- Lead and manage cross-functional teams and external vendors.
- Define program scope, manage budgets, and allocate resources efficiently across multiple projects.
- Provide training and lead by example for new team members.
Benefits
- Medical, dental, and vision insurance.
- 401(k) plan with Cisco matching contribution.
- Paid parental leave.
- Short- and long-term disability coverage.
- Basic life insurance.
- Paid holidays and a floating holiday for non-exempt employees.
- Birthday day off, paid year-end holiday shutdown, and personal wellness days.
- Paid vacation or flexible vacation time off, depending on employee classification.
- Paid sick time.
- Additional paid time away may be requested for critical or emergency family issues.
- Optional paid volunteer time.
- Annual bonuses may be available for non-sales roles, subject to Cisco policies.
- Employees may be eligible for Cisco restricted stock unit grants.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
